Communication Systems Technician II

Mobile Communications America•Timonium, MD

2d•Onsite

About The Position

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician II in the central region of Maryland to support our fast-growing Voice (MSS) division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

Requirements

Minimum of 4 years of hands-on technical experience supporting advanced public safety communication systems.
Proven success in managing all phases of technical service, installation, maintenance, and programming of communications equipment and infrastructure.
Advanced-level skills in diagnosing, troubleshooting, and maintaining complex radio and wireless communication systems.
Demonstrated proficiency in supporting Motorola Solutions' public safety communication systems or similar manufacturer competitors (P25/ASTRO 25 systems, Motorola APX radios, MOTOTRBO/DMR platforms, VHF/UHF LMR infrastructure, trunked and conventional networks, repeaters, and dispatch consoles).
Strong knowledge of radio theory, RF fundamentals, propagation characteristics across various frequency bands, and communication system behavior.
Technical certifications/licenses strongly desired (e.g., Motorola trainings, FCC GROL, ETA, safety certifications).
Excellent communication skills with end users, dispatch personnel, contractors, and third‑party vendors.
Strong customer focus and team-oriented mindset.
Ability to manage multiple tasks, prioritize effectively, work independently, and maintain quality and safety standards in fast‑paced environments.
A current and valid driver's license.
Successfully passing a background check, drug screening, and motor vehicle record (MVR) check as a condition of employment and maintaining compliance with company standards throughout employment.

Responsibilities

Installing, programming, and maintaining advanced public safety communication systems, including but not limited to dispatch consoles, trunked radio networks (e.g., P25, Astro25), and Motorola radio platforms such as APX and MOTOTRBO.
Restoring communications services quickly by identifying root causes, executing corrective actions, and verifying system performance for public safety sector customers.
Performing field service work, including site visits, turn-ups, cutovers, acceptance testing, signal/coverage verification, and documentation of all configurations and system changes.
Partnering with customers to plan installation and programming strategies, coordinate access, and ensure site readiness prior to system deployment.
Assisting in scope development, quoting, and estimating for service, installation, and programming projects.
Supporting preventive maintenance activities, firmware/software updates, subscriber reprogramming, and configuration management to ensure system reliability.
Making minor mechanical/electronic modifications as required (e.g., connectors, wiring, antenna adjustments, accessory integration).
Completing service tickets accurately and on time, including documentation of work performed, parts used, and recommended follow‑up actions.
Mentoring junior technicians by providing technical guidance, hands‑on coaching, best practices for troubleshooting and installation, and support in developing their skills.
Demonstrating a willingness to learn, grow, and be mentored on new technologies, equipment, and communication system platforms.
Building strong customer relationships, serving as the primary technical contact and driving service excellence.
Serving in an on‑call rotation and providing after‑hours technical support to meet customer uptime needs.
Performing other duties as assigned.