Communication Systems Specialist (Vacancy)

City of Columbus•Varies by position, OH

3d•Onsite

About The Position

Under direction, is responsible for serving as a subject matter specialist for the installation, repair, and maintenance of complex communications systems; performs related duties as required. This role involves routine and emergency service, maintenance, installation, and repair work on complex communications equipment and components. The specialist will provide technical support for 911 communications' computer-aided dispatch (CAD) systems, and various communication equipment such as phones, radios, radio towers, radio consoles, alerting systems, and related software for the City of Columbus and surrounding Franklin County municipalities. The position also acts as a liaison to vendors, performs troubleshooting, generates and maintains communication systems software, maintains LAN and WAN systems, plans and coordinates installations, configures new software, creates user accounts, assists with network construction, analyzes and calibrates equipment, and maintains records and prepares reports for regulatory agencies. There is a possibility of leading the work of other employees.

Requirements

Three (3) years of experience installing, repairing, or maintaining complex communications systems.
Possession of a valid driver's license.
Some positions may require specialized certifications in public safety information technology.

Responsibilities

Performs routine and emergency service, maintenance, installation, and repair work on complex communications equipment and components.
Provides remote access and in-person technical support for 911 communications' computer-aided dispatch (CAD) systems, communications equipment such as phones, radios, radio towers, radio consoles, alerting systems, and related software for the City of Columbus and surrounding Franklin County municipalities.
Serves as liaison to vendors supplying specialized equipment, maintenance services, and parts for complex communication networks.
Performs computer terminal or communications network troubleshooting using appropriate testing equipment.
Generates and maintains communication systems software including monitoring, statistics, and diagnostic networking programs or line protocol test routines.
Maintains and repairs LAN and WAN systems.
Plans and coordinates the installation, maintenance, and repair of communication systems hardware and conducts inspections to ensure that equipment is installed properly.
Configures new software to operate effectively within various communication systems.
Coordinates the installation of software and hardware system updates.
Creates and manages new user accounts, and login credentials for communication systems specific to the Department of Public Safety.
Assists with the construction of communication networks and network facilities and coordinates the installation, repair, and construction with the appropriate City personnel and private vendors.
Analyzes, tests, evaluates, and calibrates complex communications equipment to ensure the performance of preventative maintenance functions.
Maintains records, repair schedules, and various reports as required by management, the Federal Aviation Administration (FAA), Federal Communications Commission (FCC), or other regulatory agencies.
Prepares monthly and ad hoc reports with data compiled from various communication systems.
May lead the work of employees engaged in performing technical communication systems work.