Communication Specialist

EMERGYCARE INC • Erie, PA

2d • $19 - $29 • Onsite

About The Position

The Communications Specialist I receives, evaluates, processes, and dispatches emergency and non-emergency calls for assistance from the general public and other public safety agencies, following established procedures. The role initiates appropriate actions and follow-up actions as required by standard operating procedures, including Emergency Medical Dispatch (EMD) pre-arrival instructions in accordance with approved protocols. The position has no supervisory responsibilities. Work may involve rotating shifts, nights, weekends, holidays, and overtime as required.

Requirements

• High school diploma or GED.
• One year of related experience and/or training.
• Prior experience as a public safety dispatcher.
• Ability to handle multiple tasks efficiently and effectively.
• Ability to speak clearly and concisely over the radio and telephone.
• Excellent verbal and written communication skills.
• Ability to maintain composure and professionalism under stressful conditions.
• Ability to handle telephone communication with courtesy and efficiency.
• Current CPR certification or successful completion of an equivalent course of study.
• Minimal typing skills.
• Knowledge of emergency dispatching methods and communications equipment, including CAD or similar equipment.
• Must be certified as an Emergency Medical Dispatcher or obtain certification within one year of employment as a Communications Specialist I.
• Must be available to work rotating shifts, including nights, weekends, holidays, and overtime as required.

Nice To Haves

• Extensive background working in a multi-agency (Police, Fire, EMS) communications center may be considered in lieu of other entry qualifications.

Responsibilities

• Receive, evaluate, process, and dispatch emergency and non-emergency calls for assistance.
• Follow established procedures and initiate appropriate actions and follow-up actions as required by standard operating procedures.
• Provide Emergency Medical Dispatch pre-arrival instructions in accordance with approved protocols.
• Communicate with courtesy and efficiency over the telephone and radio.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED