Communication Specialist - PBX - Part Time

Northeast Georgia Health System•Gainesville, GA

7d•Onsite

About The Position

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. This role is designed to receive all incoming calls and connect callers with the appropriate party. The specialist will alert appropriate personnel during emergency situations, beep and/or locate Physicians for parties inside and outside the facility, and maintain a current listing of extension numbers and outside emergency numbers. The role also involves monitoring all fire, burglar, medical gas, etc. alarms.

Requirements

High School Diploma or GED
Professional customer service attitude
Ability to communicate with and assess customer needs
Computer and typing skills

Nice To Haves

One (1) year clerical with past experience in PBX operation.

Responsibilities

Screens and refers all calls, beeps and pages to appropriate sources.
Handles all inside and outside calls, requests for pages, beeps or information.
Follows hospital policy to keep paging to a minimum, paging overhead only when necessary.
Processes all types of communication inside and outside the hospital effectively (e.g., pagers, security radios, alarm monitoring company).
Maintains and demonstrates knowledge of all emergency codes and procedures and takes appropriate immediate action.
Demonstrates a calm demeanor and takes appropriate and timely action on all non-medical emergency alarms.
Has knowledge of audible codes for both medical and non-medical emergencies, as well as who to contact for each type of emergency.
Provides information effectively to Physicians and other key on-call personnel.
Ensures appropriate routing of accurate messages for on-call Physicians and personnel.
Follows Physicians' individual requests on how to handle their calls.
Demonstrates respect for Physicians in that their concerns come first when not on call; beeps the Physician on call, not the Physician the patient requests.
Successfully places calls for Physicians both inside and outside the facility.
Communicates with co-workers information and changes for on-call Physicians, as well as other personnel on call.
Guides other employees, patients and Physicians on communication equipment.
Makes Physicians, hospital employees, and Physician’s office employees aware of phone procedures and capabilities.
Assists patients with proper phone procedures for long distance billing and general information.
Consults with telephone communication staff as needed to report beeper and phone system failure.
Correctly utilizes and ensures staff under supervision correctly utilize appropriate personal protective equipment.