Communication Services Associate

Alcoholics Anonymous World Services • New York City, NY

8d • Hybrid

About The Position

Alcoholics Anonymous World Services (AAWS) is a 501(c)3 non-profit organization founded in 1935. It is an international fellowship of people who have had a drinking problem. The fellowship is nonprofessional, self-supporting, multiracial, apolitical, and available almost everywhere. The General Service Office (GSO) in New York City employs approximately 97 people and serves over 1.3 million members in the U.S. and Canada. The mission of the GSO is to support carrying the message of Alcoholics Anonymous to the still-suffering alcoholic by providing services to A.A. members, groups, and others; publishing and distributing A.A. literature, preserving A.A. history, and sharing A.A.’s collective experience. The Communication Services Associate provides administrative support to the Communication Services Department and is responsible for time-sensitive communication distribution to all levels of the organization and the public in multiple languages. This role is suited for a highly organized, detail-oriented, resourceful, and service-minded professional who takes initiative, enjoys collaboration, and is interested in using their communication skills to support A.A.’s mission.

Requirements

• Excellent communication and organizational skills
• Strong writing, spelling, and grammar skills
• Computer skills with working knowledge of MS Office applications
• Reliable, organized, and comfortable working on-site in a collaborative environment

Nice To Haves

• Knowledge of digital and graphic design, media relations, and RFP writing a plus
• Basic knowledge of social media, marketing, and communication practices
• Knowledge of Alcoholics Anonymous or 12-step programs a plus
• Heavy experience with customer service is preferred
• Experience with social media content is preferred

Responsibilities

• Provides customer support on external digital platforms (Meeting Guide app, AA.org, etc.)
• Drafts correspondence for department.
• Distributes communications in English, French, and Spanish
• Serves as recording secretary for the department and board committees the department reports to and maintains thorough records of all departmental activities
• Prepares background and conducts research for department projects and related committees
• Maintains department calendar and scheduled meetings
• Provides customer support on the Meeting Guide and Everything AA apps
• Handles all communication requests via email blasts and coordinates needs of other platforms (AA.org, apps, social media, etc.)
• Organizes department expenses monthly
• Supports content and data entry for external platforms
• Maintain lists of A.A. entities for communication distribution
• Additional ad hoc projects as assigned

Benefits

• Majority employer paid medical, dental and vision
• Employer-funded health reimbursement account
• Long- and short-term disability and life insurance provided at no cost
• Generous paid time off including 3 weeks of vacation to start, 10 sick days, personal days, and paid holidays
• 403(b) plan with up to 7.5% employer contribution
• Tuition reimbursement program
• Salary continuation program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree