MCPP Philippines: Communication Process Control Analyst

KBR•Jacksonville, FL

13d

About The Position

The Communication Process Control Analyst manages the quality program for communications equipment under the Marine Corps Prepositioning Program – Philippines (MCPP-PHIL), including developing and enforcing maintenance and supply policies and procedures. The position plans, coordinates, and performs quality management functions to improve equipment readiness, maintenance quality, performance, efficiency, and customer satisfaction. It reports directly to the MCPP-PHIL Quality Supervisor. The role includes conducting technical inspections; interpreting technical manuals, specifications, and the Statement of Work; analyzing maintenance and quality data; monitoring the quality database; addressing customer quality complaints; and coordinating with government quality assurance representatives. The analyst also briefs and trains employees and senior leaders, leads process-improvement efforts, develops maintenance procedures, and supports quality performance and productivity goals. The position supports MCPP-PHIL communications equipment maintenance in the Philippines and requires U.S. citizenship, an active Department of Defense Secret clearance, and the ability to obtain and maintain a Philippines work visa.

Requirements

Must be a U.S. citizen and able to pass a U.S. Government/FBI background investigation and obtain a Secret Clearance.
Must have an active Department of Defense Secret security clearance.
Must have knowledge of quality management systems and quality control processes.
Must be proficient in quality assurance methodologies and tools.
Must have two years of related work experience conducting quality audits and inspections and implementing corrective actions.
Must have four years of directly related work experience in the communications maintenance field.
Must have completed related formal training, such as Ground Electronics Transmission Systems Maintainer (MOS 2841) or Signal Corps – 25 Series MOS; a combination of college credits, professional certification or other education, and directly related work experience may be considered in lieu of formal training.
Must be able to review and apply technical specifications and requirements.
Must be able to analyze equipment and forecast spare-part equipment needs.
Must be able to analyze maintenance, repair, or operations to determine methods of improvement.
Must have strong written and oral communication skills.
Must have a U.S. Stateside Driver’s License.
Must have a U.S. Passport.
Must be able to obtain and maintain a Philippines Work Visa.

Nice To Haves

USMC MOS 2805 or 2862.
Completion of the Maintenance Chief Course or equivalent.
In-depth understanding of Marine Corps policies, regulations, and orders.
Working knowledge of Marine Corps equipment and materiel and associated logistics processes.
Strong analytical skills.
Working knowledge and application of quality assurance concepts, principles, and techniques.
In-depth understanding of the services provided by the Marine Corps Prepositioning Program and the processes and techniques used to deliver them.
Ability to comply with established methods, quality standards, and applicable time schedules.

Responsibilities

Plan, coordinate, and execute quality management functions for the MCPP-PHIL Task Order.
Collect and analyze data to improve communications equipment readiness, maintenance quality, performance, efficiency, and customer satisfaction.
Conduct detailed technical inspections of prepositioned communications equipment.
Interpret and communicate technical manual requirements to the workforce and management.
Analyze and display Global Combat Support Systems Marine Corps and MDSS II data to ensure equipment is ready for customer delivery.
Monitor and update the Quality Management Data Base (IQS).
Ensure customer-generated quality complaints are answered properly and promptly.
Interpret the Statement of Work as it applies to the communications equipment quality program.
Serve as liaison to government Quality Assurance Equipment Specialists and maintain effective working relationships with government counterparts.
Monitor personnel engaged in communications equipment maintenance to improve quality and customer satisfaction.
Use quality data and reports to identify maintenance status, trends, and process deficiencies.
Prepare quality presentations and metrics for senior leadership and recommend ways to improve quality and reduce non-conformances.
Coordinate with management to brief and train employees on tools and techniques for identifying, analyzing, and solving problems and improving customer satisfaction.
Train employees on quality trends and ways to improve quality.
Identify process-improvement opportunities, establish and lead improvement teams, and document team progress.
Collect, monitor, display, interpret, and communicate process metrics to senior management.
Achieve quality performance and productivity goals.
Coordinate with other groups to accomplish tasks outside normal areas of responsibility.
Develop and implement maintenance processes and procedures as needed, and recommend improvements to ISO documents.
Attend quality-related meetings and technical presentations.
Perform other duties as assigned.