Communication Operator I

Sutter Health•Modesto, CA

About The Position

The Communication Operator I receives incoming calls to the main switchboard or Private Branch Exchange (PBX), routes calls to the appropriate department or person, and takes messages as needed. The operator answers basic questions about the organization, including hours of operation, directions, and phone numbers for individuals and departments. The role builds confidence and cooperation among physicians, staff, and other healthcare providers through competent performance, attentive monitoring and care, and effective communication. It also requires adherence to local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while supporting optimal patient care.

Requirements

High school diploma or GED.
Problem-solving ability and comfort responding to unforeseen scenarios and changing tasks.
Ability to interpret data and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills.
Time-management and organizational skills, including the ability to prioritize assignments and meet deadlines within standardized policies and procedures.
Basic knowledge of computer applications, including Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including accomplishing multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.

Responsibilities

Receive incoming calls to the main switchboard/PBX and route them to the appropriate department or person.
Take messages as needed.
Answer basic questions about business hours, directions, and phone numbers for individuals and departments.
Communicate effectively with physicians, staff, healthcare providers, patients, and other hospital personnel.
Adhere to applicable regulations, codes, policies, and procedures to ensure privacy and safety.
Protect the privacy of patients’ protected health information (PHI).
Prioritize assignments, manage multiple tasks and interruptions, and meet deadlines.
Build collaborative relationships with peers and other staff members to achieve departmental and organizational objectives.