Communication & Documentation Specialist – Digital Identity Services (Puerto Rico)

RTX•Santa Isabel, PR

1d•Remote

About The Position

The Knowledge & Business Transformation (KBT) team is embedded within the Digital Identity Services (DIS) organization. The DIS Communication & Documentation Specialist will be a key member of the KBT team, leading multiple parallel customer-first initiatives while delivering high-quality Communications and user documentation. This role focuses on driving user engagement, providing guidance and support for standard practices, and transforming business practices to meet the organization's evolving needs.

Requirements

University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience
Minimum 3 years of experience with writing formal Communications
3+ years of experience with Organizational Change Management (OCM) concepts
Minimum 3 years of experience with writing technical end user documentation
Proficiency with Microsoft Office products is required: PowerPoint, SharePoint, Excel, Word, OneNote, and Visio
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

Preferred experience with Jira and Digital Identity tools and practice are required
Exceptional Communication, storytelling, and relationship-building abilities
Strong attention to detail and business analytic skills
Excellent judgment and discretion with sensitive materials and/or Executive Leadership stakeholders.
Meticulous follow-through skills and ability to work to tight project timelines
Ability to take full end-to-end ownership of Communication-related tasks from initiation to completion while communicating confidently with stakeholders and leaders of all levels.
Practical knowledge of project management practices

Responsibilities

Collaborate with internal and external cross-functional teams—such as leadership, project managers, stakeholders, developers, vendors, and business units—to align messaging and capture project objectives within Communications.
Analyze project requirements to create and distribute tailored communications—such as emails and newsletters—that translate complex technical information into clear, user‑focused content with effective messaging that enhances understanding of systems or processes.
Edit and proofread email Communications and Newsletters to ensure accuracy and alignment to the project scope.
Review and update the team’s Standard Work to ensure process accuracy while maintaining internal templates and distribution lists to consistently reach the intended audience.
Own and facilitate change management efforts by developing detailed documentation and clear Communications that outline new processes, while adjusting Communications based on project/audience needs.
Partner with the Enterprise Services Communications teams to plan, create, and launch newsletters that effectively support program updates and organizational initiatives.
Maintain, monitor, and evaluate existing documentation as needed to assess end-user feedback and engagement, ensuring materials remain effective, up-to-date, and aligned with organizational objectives.