Communication Dispatcher II - Split Shift

Commonwealth of Massachusetts•Taunton, MA

8d•Onsite

About The Position

Taunton State Hospital is seeking a Communication Dispatcher II for the hospital campus switchboard. The selected candidate operates telecommunications system; contacts and dispatches emergency incidences in accordance with rules and regulations of the Federal Communications Commission; functions as receptionist; responds to all emergency incidences; performs miscellaneous office duties (i.e., typing, filing & record keeping); supervises and provides training to subordinates; and performs other duties assigned. The incumbent will work 40 hours per week on a split schedule as follows: Tuesday and Wednesday from 11 a.m. to 7 p.m.; Thursday and Friday from 3-11 p.m.; and Saturday from 7 a.m. to 3 p.m. Days off are Sunday and Monday.

Requirements

Ability to understand, explain and apply the laws, rules and policy & procedures governing assigned console activities
Ability to read, write & comprehend the English language
Ability to use proper English grammar, punctuation and spelling
Ability to operate telecommunication equipment
Ability to speak clearly and distinctly
Ability to deal tactfully with others
Ability to give oral instructions in a precise, understandable manner
Ability to obtain information by inquiries with other departments & outside facilities
Ability to make decisions & act quickly during emergency situations
Ability to work accurately with names, telephone numbers, codes, abbreviations, and/or symbols
Ability to assemble pieces of information according to established procedures
Ability to maintain accurate records
Ability to follow oral & written instructions
Ability to establish and maintain harmonious working relationships with others
Ability to work independently
Ability to exercise sound judgment
Ability to exercise discretion when dealing with confidential information
At least one year of full-time, or equivalent part-time, experience in the operation of radio receiving and transmitting equipment.
Possession of a valid Restricted Radiotelephone Operator’s permit issued by the Federal Communications Commission.

Nice To Haves

Bilingual or multilingual fluency.

Responsibilities

Operates a Cisco console for telecommunications system.
Operates Emergency paging and/or beeper system. Contacts and dispatches emergency personnel to incidences as needed according to emergency procedure protocol to provide prompt & appropriate response.
Transmit messages from a radio communications base station in accordance with the rules and regulations of the Federal Communications Commission.
Monitors radio frequencies to receive, evaluate and forward information.
Operates radio transmitting and receiving equipment comprising a system of fixed stations and mobile units.
Greets and directs visitors to the individuals and/or agency, answers question, listens to complaints and provides information and/or literature pertaining to agency rules, regulations and/or operation.
Maintains records and logs of information such as all messages received and transmitted, for individuals or authorities to contact in emergency situations.
Does miscellaneous typing, filing and recordkeeping. Maintains accurate lists of staff and patient information.
Sorts all incoming and outgoing mail.
Reports systems malfunction (cell phones, consoles, fire alarm, walkie talkies, radio dispatcher, etc.), directory changes and phone problems to appropriate responsible staff.
Establishes and maintains harmonious working relationships with others.
Secures coverage and prepares a draft of the monthly switchboard schedule for approval.
Coordinates, implements and maintains on-going, on-the-job employee training for switchboard staff.
Provides direct supervision, assigns work to, and evaluates the performance of Communications Dispatcher I's.