Director, Communication Consultant

Fidelity Investments • Greenwood Village, CO

2d • $103,000 - $211,000

About The Position

As a Communication Consultant in Fidelity’s Strategic Market, you help clients deliver critical information to employees by developing and delivering high-quality Defined Contribution plan communications through a variety of channels. The role also pursues opportunities to increase participant engagement through Fidelity’s Financial Wellness and Education offerings. The Strategic Market supports Fidelity’s largest Tax-Exempt Market clients, with more than $1 billion in plan assets.

You help clients create communication and education strategies that meet organizational goals and participant needs. The role drives participant engagement with educational resources, marketing campaigns, tools, and workshops that support informed financial decisions. You work with internal partners in marketing, product, legal, and production, and external stakeholders including plan sponsors, consultants, and Fidelity vendors. Your work contributes to revenue by offering cost-effective digital solutions that engage participants and deepen client relationships.

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Current onsite requirements vary by role and location and may evolve during the rollout; the transition does not apply to fully remote roles. Travel may be up to 25% of the time. Fidelity will not provide immigration sponsorship for this position.

Requirements

• Five years of experience creating communication strategies.
• Client consultation experience.
• Ability to travel up to 25% of the time.
• FINRA Series 6, 63, and 7 licenses are preferred or must be obtained within 90 days.
• Highly organized, with strong attention to detail and the ability to manage multiple competing priorities.
• Ability to work independently or collaboratively as circumstances require.
• Creative problem-solving ability and effective listening skills.
• Data-driven mindset, curiosity, and desire to learn.
• Executive presence and confidence presenting a variety of topics.
• Team-oriented approach and willingness to support the broader organization.
• Ability to influence client direction and decisions.
• Comfort working in a fast-paced, changing environment and using resourcefulness to find answers.

Nice To Haves

• Experience in employee benefits communications and/or financial services is preferred.
• FINRA Series 6, 63, and 7 licenses are preferred.

Responsibilities

• Manage the creation and deployment of retirement-plan communications for not-for-profit organizations and related Fidelity products and services.
• Ensure regulatory mailings are set up and distributed in accordance with FINRA and Department of Labor requirements.
• Review data from internal sources to identify plan-level opportunities and develop a cohesive story with clear, actionable steps.
• Liaise between the marketing team and clients to ensure campaigns are understood and agreed upon before distribution.
• Communicate operational updates to participants, such as fund or fee changes.
• Deliver effective communication strategies based on client needs and goals to support strong client satisfaction.
• Recommend effective channels for communicating critical participant information, prioritizing digital approaches.
• Respond proactively and promptly to client inquiries, providing answers that go beyond the stated need.
• Participate in or lead client meetings to review communication requirements and deliverables, negotiate deadlines, and review budget implications.
• Measure and report communication results, including successes and opportunities.
• Estimate project costs and bill for services when applicable.

Benefits

• Comprehensive health care coverage
• Emotional well-being support
• Retirement benefits
• Paid time off
• Parental leave
• Charitable giving employee match program
• Educational assistance, including student loan repayment and tuition reimbursement
• Learning resources for career development
• Potential bonus or other variable compensation, depending on position and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed