Communication Consultant, Employee Experience - Value-Added Services

WTW•Irvine, MN

6d•Hybrid

About The Position

Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients’ success. WTW is the leader in Employee Experience (EX). We have the unique ability to use insights to drive impact. That means we ground everything we do in a deep understanding of what people care about – what makes them tick, what’s inhibiting change, what really matters. And we use that to fuel their EX, shaping high-value, high-impact people solutions – and delivering them in a way that sparks behavior change and drives business results. As a Regional Communication Consultant within our Value-Added Services communication practice, you will be responsible for development and execution of measurable, results-based communication plans and related deliverables to support the promotion of our clients’ benefit programs. You should be a strong project manager, a competent writer, knowledgeable about employee benefits, and have the ability to present ideas to all levels of management in meetings or larger forums. In this role, you will balance hands‑on execution with strategic advisory support, guiding clients and internal partners on communication priorities, approaches, and tradeoffs to drive measurable outcomes.

Requirements

7- 9 years of internal communication or marketing communications experience.
Experience delivering employee communications across digital platforms and ecosystems (e.g., portals, mobile, and integrated benefit experiences), with consideration for accessibility and diverse employee audiences.
Self-motivated professional with ability to independently support employee communications for clients and prospects within the region while collaborating with and sharing knowledge with Value-Added Services team members.
Experience in developing and delivering communication plans based on clients’ goals and objectives, taking into consideration each client’s unique employee audience.
Ability to juggle competing demands of multiple clients and offices and to manage deadlines, vendors and projects effectively.
Strong written and verbal communication skills, demonstrating creativity as well as technical expertise.
Proven experience presenting in client meetings and at conferences and seminars.
Understanding of graphic design and the printing process, including production specifications, paper, etc.
Strong knowledge of Adobe Acrobat, Microsoft Word, Excel, and PowerPoint.
A communications or related bachelor’s degree is required.

Nice To Haves

Experience working with benefits is preferred; experience working for a benefits consulting or brokerage firms is a plus.
An advanced degree is preferred.

Responsibilities

Owns end‑to‑end delivery and day-to-day management of Value‑Added Services communication engagements, including intake, scope definition, prioritization, timelines, and delivery oversight.
Serves as primary point of accountability for quality, risk management, and issue escalation across assigned client workstreams.
Defines and tracks success measures for communication initiatives, including engagement, client satisfaction, and adoption of benefit programs.
Communicates outcomes and insights to clients and internal stakeholders to inform continuous improvement and future opportunities.
Consult with clients to develop communication plans that define communication deliverables, timelines and budgets, and provide guidance and advice to clients on formulating key messages and the most effective methods and media.
Enhance team efficiency, productivity and effectiveness by sharing and leveraging best practices, and demonstrate a willingness to embrace different methods of working to optimize efficiencies, maximize client satisfaction and team member engagement.
Models responsible use of AI in day-to-day work and decision-making, encouraging adoption across the team to improve efficiency, quality, and prioritization.
Develop and maintain effective relationships with WTW offices, external clients and business partners.
Conduct educational seminars, workshops, trainings and webcasts with clients and prospects on trends and best practices in HR and benefit communication.
Educate, train, and mentor local WTW colleagues on employee communications, solutions and the Value-Added Services client value proposition.

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program
Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Paid Time Off (only included for Washington roles)
Qualified contributory pension plan (if eligible)
401(k) plan with annual nonelective company contribution.
Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.