Communication Consultant, Employee Experience - Value-Added Services

WTW•Irvine, CA

7d•$104,000 - $140,000•Hybrid

About The Position

Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients’ success. WTW is the leader in Employee Experience (EX). We have the unique ability to use insights to drive impact. That means we ground everything we do in a deep understanding of what people care about – what makes them tick, what’s inhibiting change, what really matters. And we use that to fuel their EX, shaping high-value, high-impact people solutions – and delivering them in a way that sparks behavior change and drives business results.

Requirements

Strong project management skills.
Competent writer.
Knowledgeable about employee benefits.
Ability to present ideas to all levels of management in meetings or larger forums.
Helps assess complex client needs to shape and deliver meaningful, relevant and actionable solutions that span across WTW capabilities and services.
Uses highly effective change management and communication skills and experiences to build trust and influence decisions that are critical to achieving the desired outcomes – for the business and client alike.
Easily builds rapport with others, quickly establishing a strong sense of confidence and trust in small or large forums.
Applies a deep passion for – and understanding of – human behavior to everything we do, including selling, designing and delivering client solutions.
Brings a thirst for learning, willingness and confidence to step out of the comfort zone to take on new opportunities and gain and grow from new experiences.
Guides others through difficult situations and projects with an ability to be unflappable in the face of adversity.
Brings a “we” versus “I” mentality without ego or agenda and demonstrates a deep commitment and accountability to doing what it takes to get the work done with the high quality our clients expect, expect, within financial and time parameters, and in a way that adheres to our company values of client focus, teamwork, respect, excellence and integrity.
Sees potential and unique strengths of each team member. Values development of people through collaborating, providing two-way feedback, creating energy and cultivating a safe environment for colleagues to share, create, learn, develop and thrive.
Leads through influence rather than authority, coordinating cross-functional partners, mentoring junior team members, and modeling best practices across the Value-Added Services communication practice.

Responsibilities

Development and execution of measurable, results-based communication plans and related deliverables to support the promotion of our clients’ benefit programs.
Balance hands-on execution with strategic advisory support, guiding clients and internal partners on communication priorities, approaches, and tradeoffs to drive measurable outcomes.
Owns end-to-end delivery and day-to-day management of Value-Added Services communication engagements, including intake, scope definition, prioritization, timelines, and delivery oversight.
Serves as primary point of accountability for quality, risk management, and issue escalation across assigned client workstreams.
Defines and tracks success measures for communication initiatives, including engagement, client satisfaction, and adoption of benefit programs.
Communicates outcomes and insights to clients and internal stakeholders to inform continuous improvement and future opportunities.
Consult with clients to develop communication plans that define communication deliverables, timelines and budgets, and provide guidance and advice to clients on formulating key messages and the most effective methods and media.
Enhance team efficiency, productivity and effectiveness by sharing and leveraging best practices, and demonstrate a willingness to embrace different methods of working to optimize efficiencies, maximize client satisfaction and team member engagement.
Models responsible use of AI in day-to-day work and decision-making, encouraging adoption across the team to improve efficiency, quality, and prioritization.
Develop and maintain effective relationships with WTW offices, external clients and business partners.
Conduct educational seminars, workshops, trainings and webcasts with clients and prospects on trends and best practices in HR and benefit communication.
Educate, train, and mentor local WTW colleagues on employee communications, solutions and the Value-Added Services client value proposition.