Communication Center Supervisor

Heritage Schools, Inc.•Provo, UT

2d•Onsite

About The Position

The Communication Center is the hub of our campus. As the Communication Center Supervisor, you'll lead a team responsible for keeping communication flowing, supporting staff and visitors, coordinating daily operations, and responding to campus needs. This role combines leadership, customer service, organization, and problem-solving to ensure the Communication Center operates efficiently every day. If you're a strong leader who enjoys managing people, creating organized systems, and helping others, we'd love to meet you.

Requirements

High school diploma or GED required.
Must be at least 20 years of age.
Minimum of one year of administrative, receptionist, or office support experience.
Strong customer service and interpersonal communication skills.
Excellent organizational and time management abilities.
Experience with Microsoft Office and Google Workspace.
Comfortable using multi-line phone systems and standard office equipment.
Ability to remain calm, organized, and professional in a fast-paced environment.

Nice To Haves

Previous supervisory or team leadership experience preferred.
Leadership and team development
Organization and attention to detail
Problem-solving and sound decision-making
Effective verbal and written communication
Ability to prioritize multiple tasks
Professionalism and discretion when handling confidential information

Responsibilities

Supervise, train, schedule, and support Communication Center staff.
Conduct employee coaching, performance evaluations, and ongoing development.
Lead monthly team meetings and participate in leadership meetings.
Answer and direct incoming phone calls with professionalism and excellent customer service.
Monitor and respond to campus radio communications, including emergency requests.
Coordinate incoming and outgoing mail distribution.
Manage office supply ordering and inventory while maintaining department budgets.
Oversee youth luggage and personal belongings returned from visits, ensuring required safety and contraband checks are completed.
Maintain a clean, organized, and welcoming Communication Center.
Assist with administrative projects and perform other duties as assigned.