COMMUNICATION CENTER SPECIALIST I (ADMIN CENTER - TRAVERSE CITY - MID SHIFT)

4Front Credit Union•Traverse City, MI

7h•$18 - $22•Onsite

About The Position

The Communication Center Specialist I provides frontline support to members through remote service channels, including phone and video interactions. This role is responsible for answering questions, processing transactions, and resolving account-related concerns in a timely and professional manner. The position focuses on delivering a positive member experience while identifying opportunities to meet member needs through additional products and services. Through service, accuracy, and relationship building, this role helps strengthen member trust and satisfaction.

Requirements

High school diploma or equivalent required
Customer service experience preferred
Financial institution experience is a plus
Understanding of customer service principles and member-focused support
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Attention to detail and accuracy in transactions
Problem-solving and critical thinking abilities
Basic math and computer skills
Ability to operate phone systems and business applications
Bank Secrecy Act & OFAC requirements
U.S. Patriot Act regulations
Gramm-Leach-Bliley privacy and information security standards

Responsibilities

Respond to member inquiries and resolve issues through phone, video, and digital channels
Provide accurate information regarding accounts, products, services, and payments
Deliver prompt, courteous, and professional service in every interaction
Build trust and rapport with members through clear communication and support
Process transactions including deposits, withdrawals, loan payments, and advances
Complete account maintenance and updates accurately and efficiently
Assist with forms related to disputes, wires, applications, and account changes
Maintain balancing standards and transaction accuracy
Research and resolve account discrepancies and documentation issues
Escalate more complex concerns to leadership when appropriate
Ensure timely follow-up and resolution of member issues
Identify member needs through effective questioning and listening
Recommend appropriate products and services to meet member goals
Support cross-selling efforts and contribute to referral goals
Enhance member relationships through proactive and personalized service
Ensure all work is completed in accordance with policies, procedures, and regulatory requirements
Maintain accurate records and documentation
Support opening and closing procedures and operational tasks as needed
Maintain a clean, organized, and professional workspace
Collaborate with team members and leadership to support department goals
Participate in meetings, training, and coaching sessions
Assist other departments as needed
Contribute to a positive, inclusive, and team-focused work environment