Communication Center Representative, part time
About The Position
Join the #1 hospital in Wisconsin! We are seeking a Communication Center Representative to support paging, messaging, scheduling, and appointment services for UW Health. This role involves providing remarkable customer service to UW Health staff, physicians, and patients. Responsibilities include confirming and canceling appointments on nights, weekends, and holidays for designated clinics, and handling various calls such as connecting callers to inpatient rooms, notifying on-call physicians about organ offers, and executing emergency plans. You will utilize high-quality personal computer workstations, state-of-the-art telephone technology in a call center environment, and proprietary software programs for call handling, message taking, appointment scheduling, and radio paging services.
Requirements
- Associate's Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant work experience may be considered in lieu of degree)
Nice To Haves
- Associate's Degree or Bachelor’s degree in Healthcare, Information Technology, Business, or related field
- Experience in a large automated call service center and familiarity with at least one form of call processing software
- 1 year of experience in a medical, call center, or customer service environment
Responsibilities
- Support paging, messaging and scheduling, and appointment services for UW Health.
- Provide remarkable customer service to UW Health staff, physicians, and patients.
- Confirm and cancel appointments on nights, weekends and holidays for specifically designated clinics.
- Take various calls ranging from connecting callers to inpatient rooms, notifying an on-call physician about an organ offer, and executing emergency plans.
Benefits
- health and dental insurance
- paid time off
- retirement plans
- two-week paid parental leave
- adoption assistance
- Full time benefits for part time work (for positions 60% FTE and higher)
- Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
- Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being
- Tuition benefits eligibility
- The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
Associate degree
