Communication Center Representative, part time
UW Health•Madison, WI
•Hybrid
About The Position
Support paging, messaging and scheduling, and appointment services for UW Health. Provide remarkable customer service to UW Health staff, physicians, and patients. Confirm and cancel appointments on nights, weekends and holidays for specifically designated clinics. Take various calls ranging from connecting callers to inpatient rooms, notifying an on-call physician about an organ offer, and executing emergency plans.
Requirements
- Associate's Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant work experience may be considered in lieu of degree) Required
Nice To Haves
- Associate's Degree or Bachelor’s degree in Healthcare, Information Technology, Business, or related field strongly Preferred
- Experience in a large automated call service center and familiarity with at least one form of call processing software Preferred
- 1 year of experience in a medical, call center, or customer service environment Preferred
Responsibilities
- Support paging, messaging and scheduling, and appointment services for UW Health.
- Provide remarkable customer service to UW Health staff, physicians, and patients.
- Confirm and cancel appointments on nights, weekends and holidays for specifically designated clinics.
- Take various calls ranging from connecting callers to inpatient rooms, notifying an on-call physician about an organ offer, and executing emergency plans.
Benefits
- health and dental insurance
- paid time off
- retirement plans
- two-week paid parental leave
- adoption assistance
- Full time benefits for part time work (for positions 60% FTE and higher)
- Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
- Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being
- Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement
- The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
Associate degree
