Part-Time On-Call Communication Center Operator

Airport Authority of the City of Lincoln Nebraska•Lincoln, NE

5d•Onsite

About The Position

The Communications Center Operator operates the Lincoln Airport Authority communication and security systems and monitors electronic equipment alarms. This is a part-time, on-call position with no fixed schedule, requiring the operator to fill shifts as needed, which are usually known in advance, but may sometimes involve last-minute coverage for unexpected absences. The starting rate of pay is $25.81 per hour, with an additional $1.25 per hour shift differential for hours worked between 6:00 PM and 6:00 AM.

Requirements

Related experience and/or training preferred.
Exhibit a friendly, knowledgeable, and professional demeanor.
Maintain familiarity with aviation and airline industry terms.
Speak with clarity, and read and write English fluently.
Perform satisfactorily under pressure to meet set schedules and budgetary guidelines.
Possess excellent computer skills and knowledge of Microsoft Office programs.
Must have excellent attention to detail, be organized, accurate, and reliable.
Recognize and maintain the confidentiality and sensitivity of certain documents and information.
Demonstrate the ability to quickly learn and use new skills and knowledge brought about by rapidly changing information and/or technology.
Be flexible, have excellent interpersonal skills, and have the ability to work well with all levels of management and staff as well as outside clients and vendors.
Be part of a team to accomplish the necessary work.
Must be at least 18 years of age.
Successful completion of pre-employment reference check, drug screening, criminal history check (required by the Transportation Security Administration), and other requirements as per Lincoln Airport Authority policy.

Responsibilities

Monitor the security system and initiate an appropriate response.
Operate the public address system.
Answer multi-line phone system, including accurately interpreting customer needs, providing information, or directing callers to appropriate parties.
Ensures important calls, messages, and faxed information are transferred in a timely manner to appropriate personnel.
Operate the radio system to communicate with departments.
Monitor systems to detect serious malfunction of elevators, escalators, fire alarms, emergency doors, heating, air-conditioning, or HVAC systems.
Write routine reports and correspondence.
Act as backup to the badging office.
Reliable, punctual attendance is a crucial function of the position.
Perform all work duties and activities in accordance with Lincoln Airport Authority policies, procedures, and safety practices.
Other duties, tasks, and responsibilities may be assigned at any time.