CSD Supervisor - AISH
About The Position
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. Assisted Living and Social Services (ALSS) helps provide stability and security for vulnerable Albertans, including seniors, people with disabilities, low-income individuals and those facing homelessness, while also providing opportunities to foster independence and quality of life. This includes supporting the delivery of preventive programming and helping Albertans access disability services, homelessness supports, financial assistance and employment services, seniors supports, continuing care and other social-based programs. The Employment and Financial Services Division is working to help better connect Albertans to programs and services and to ensure Albertans have access to the right services at the right time through a common front-end experience whether through our contact centers or in-person offices.
Requirements
- High school diploma and four years of related experience.
- Directly related experience or education considered on the basis of one year of experience for one year of education or one year of education for one year of experience.
- Advanced verbal and written communication skills are required to clarify facts, explained policies/legislation, direct client to the most appropriate course of action.
- Well developed organizational skills, time management and leadership skills including team building, motivation and influencing.
Nice To Haves
- Preference will be given to candidates with supervisory experience.
- Experience working in a contact centre.
- Experience working with the Income Support or AISH program.
- Possess an in-depth knowledge of all applicable legislation, regulations, policies, criteria, guidelines, processes and procedures for assessing Disability Income Assistance applications for completeness and general eligibility.
- Working knowledge of department resources, programs and services.
Responsibilities
- Lead and oversee application processing and contact centre operations to ensure service standards are achieved.
- Provide leadership, coaching, and technical guidance to Assessors.
- Monitor workload distribution, performance, and operational priorities in a high-volume, time-sensitive environment.
- Conduct quality assurance reviews and file audits to ensure compliance with legislation, policy, procedures, and business practice.
- Support accurate and consistent eligibility determinations and decision-making.
- Resolve complex client issues or escalations.
- Identify opportunities for continuous improvement and implement process enhancements.
- Ensure applicants are treated fairly, consistently, and equitably throughout the application process.
- Collaborate with internal stakeholders to support program objectives and service delivery outcomes.
Benefits
- Public Service Pension Plan (PSPP)
- Alberta Public Service Benefit Information.
- Professional learning and development.
- Positive workplace culture and work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
