Common Platform Lead - CAD (Program Admin Officer 4)
About The Position
The Public Safety Field Communications (PSFC) Agency is responsible for managing public safety, two-way radio communications, infrastructure, and dispatch services on behalf of the province. The Command Platform Lead - CAD plays a critical role in keeping PSFC running by administering, configuring, and supporting Premier One CAD and the other agency applications that PSFC staff and partner agencies rely on every day. They will demonstrate their problem-solving and decision-making by managing everything from agency and resource setups and business rules to software upgrades, interface monitoring, and day-to-day troubleshooting. Reporting to the Director of Client Services, the Common Platform Lead - CAD serves as a key technical point of contact for both end users and vendors. The role suits someone who combines strong technical problem-solving with clear and plain-language communication. A person who thrives in an operational setting, has a curious mind, and is comfortable with managing time-sensitive support needs will fit well in this role.
Requirements
- Post-secondary degree in information technology, computer science, GIS, or a related field along with at least six (6) years of related experience. An equivalent combination of education and experience will also be considered.
- Experience administering or supporting CAD or other mission-critical, high-availability applications.
- Direct end-user support and troubleshooting in an operational environment.
- Experience in application configuration, lifecycle management, and release/patch testing.
- Experience in program and/or project management, including planning, prioritizing, and overseeing activities to meet business objectives within cost, time, and quality parameters.
- Experience working with technical vendors and managing service/change requests.
- Strong problem-solving, documentation, and communication skills, including translating technical issues into plain language.
- Demonstrated ability to exercise sound independent judgement and initiative, work with minimal supervision, and provide guidance and training to others.
- Excellent written and verbal communication skills, including the ability to develop communications plans, reports, and supporting tools.
- Ability to obtain and maintain the required security clearance / enhanced police background check.
- Valid driver’s licence.
Nice To Haves
- Knowledge of, or direct experience with, Computer-Aided Dispatch (CAD) platforms (for example, Motorola PremierOne CAD) and/or related public safety records and communications systems.
- Knowledge of public safety field communications, including P25 trunked radio networks (such as TMR2), Next Generation 9-1-1 (NG9-1-1), and/or 24/7 dispatch operations.
- Background in public safety communications, 911/dispatch, EMS, or police/fire operations.
- SQL and relational database familiarity
- ITIL or service management framework knowledge.
Responsibilities
- Administer, configure, and maintain Premier One CAD and associated agency applications such as records management, mapping, AVL, and related interfaces.
- Provide application support and troubleshooting for dispatch staff and client agency users, including diagnosing and resolving incidents in a 24/7 environment.
- Manage CAD configuration: agency/unit setups, resource and response plans, business rules, geofile maintenance, and user roles and permissions.
- Plan, test, and deploy software upgrades, patches, and new releases across test and production environments, with rollback and validation procedures.
- Act as primary technical liaison with internal government partners and vendors (e.g., Motorola Solutions) for incidents, service requests, change requests, and release planning.
- Support and monitor system interfaces between CAD and adjacent platforms (911/telephony, P25/LMR radio, mapping, records, paging/alerting).
- Maintain data integrity and produce/maintain technical documentation, configuration records, SOGs, and change logs.
- Develop and deliver end-user training and reference materials; support onboarding of new partner agencies.
- Participate in emergency support for critical application outages.
- Contribute to incident, problem, and change management processes and continuous improvement.
Benefits
- Defined Benefit Pension Plan
- Health
- Dental
- Life Insurance
- General illness
- Short and Long Term Disability
- Vacation
- Employee and Family Assistance Programs
- Career development that gives you access to career guidance, tools, resources, and ongoing training at every stage of your career.
- Engaging workplace: our employees feel valued, respected, connected, and tuned in; we have forward-thinking policies and strategies.
- Countless career paths.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
