Common Area Supervisor

Hilton Grand Vacations • St. Augustine, FL

3d

About The Position

Hilton Grand Vacations is hiring a Housekeeping Supervisor at The Fountains Resort to supervise housekeeping operations, including rooms, common areas, and heart-of-the-house areas, and maintain the resort’s cleanliness standards. The role includes supervising attendants, coordinating with Maintenance and the Front Desk, managing team goals and performance reviews, and ensuring guest requests are handled in a timely manner. The supervisor also manages supplies and linen inventory, implements standards and best practices, and builds housekeeping schedules.

The Housekeeping Department operates seven days per week. Supervisors may work varying days from 8:00 a.m. to 4:30 p.m.

Requirements

• High school diploma or GED.
• 1–3 years of related experience.
• Basic computer skills.
• Proficient English communication skills, both verbal and written, to communicate with guests, owners, and coworkers and fully comprehend job assignments.
• Ability to repeatedly lift and carry, and push and pull, items weighing more than 25 pounds.

Nice To Haves

• BA/BS/bachelor’s degree.
• CPR/First Aid.
• Two or more years of supervisory experience.
• Prior housekeeping experience in the hospitality industry.

Responsibilities

• Supervise Common Area Attendants; the later responsibilities section specifies Suite and Laundry Attendants.
• Set monthly, quarterly, and yearly goals for the team.
• Conduct yearly performance reviews and rate team members.
• Ensure guest requests are met in a timely manner.
• Communicate maintenance needs and room status changes with Maintenance and the Front Desk.
• Quality-check rooms daily.
• Keep Front Desk agents updated on room status.
• Order housekeeping and laundry supplies and room amenities, and keep the checkbook updated.
• Conduct monthly linen inventory and ensure par levels.
• Roll out new standards.
• Develop standard operating procedures for best practices.
• Ensure all public areas of the resort are clean and well kept.
• Build the housekeeping schedule.
• Perform other duties as assigned by the leader.

Benefits

• Day 1 eligibility for medical, dental, and vision coverage.
• Recognition programs and rewards.
• Travel discounts.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED