Commodities Support Specialist
About The Position
The Commodities Support Specialist serves as the first point of contact for inbound and outbound traffic, working directly with customers to keep grain receiving and product shipping running smoothly. Responsibilities include weighing all trucks entering and leaving the plant, directing drivers to the proper loading and unloading locations, and reviewing tickets for accuracy and grain grades. The role also handles data entry and quality control and provides coverage for multiple positions within the commodities department. This position works closely with other departments to make sure information is passed along timely and accurately, helping SIRE continue to operate safely, efficiently, and in compliance with industry and regulatory standards. The ideal candidate provides excellent customer service, multitasks efficiently, solves problems, and stays detail-oriented in a fast-paced environment. This position will work various shifts between 6:00a-6:00p M-F (occasional Saturdays) as it is a trainer/fill-in position.
Requirements
- Excellent phone and verbal skills.
- Exemplary customer service skills.
- Attention to detail, timely and reliable.
- Ability to handle multiple tasks.
- Office 365 Knowledge.
- Ability to work alone and in a positive team environment (co-workers and management).
- Exemplify the high standards necessary to accomplish the goals of SIRE.
- Must have a flexible schedule with the ability to work extended hours as needed.
- High school diploma or GED required.
- Previous customer service experience
- Knowledge of Office 365 preferably Excel.
Nice To Haves
- Previous experience in grain receiving preferred.
- Working knowledge of the operations of an ethanol plant preferred.
Responsibilities
- Review tickets for accuracy and grades on grain delivered to SIRE.
- Weigh all trucks coming into and leaving the plant and directing trucks to the proper location for loading/unloading within the plant.
- Scanning of contracts and slips in a timely manner.
- Enter customer and product data into accounting software.
- Keeping the area around the probe house and scale house clean and presentable at all times.
- Document SOP contents for areas as it develops.
- Provide excellent customer service.
- Maintain frequent and effective communications with all departments.
- Provide support to the scale house, probe house, and the commodities department.
- Responsible for training all positions assigned to the scale and probe house.
- Other duties may be assigned to accomplish the safe and timely operations within the plant.
- Wear personal protective equipment as required.
- Other duties as assigned
Benefits
- Up to $2,500 in new employee sign on bonuses
- Exceptional family medical, dental, and vision benefits (includes a 100% company paid premium option for medical & $0-copay telehealth)
- HSA and FSA options, with up to $1,000 annual company match
- Quarterly bonuses up to 15%
- Paid time off (PTO) accrual starting day one (up to 3 weeks in year one)
- 10 paid holidays
- Exceptional 401k fund contributions (up to 6%)
- Short- and long-term disability and life insurance
- Paid parental and bereavement leave
- Training, skill-based pay increases, and career development
- Strong culture with events, appreciation, and SIRE swag
- Clear opportunities for long-term career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
