Commissions Support Specialist
About The Position
AppDirect is seeking an analytical problem-solver with over two years of experience in channel commissions or sales support, ideally within the telecom industry, who thrives managing relationships between multiple stakeholders. The ideal candidate is a highly motivated lifelong learner who combines technical proficiency in Excel and data analysis with big-picture thinking to resolve commission-related issues efficiently. Strong communication skills are essential for explaining complex findings clearly to advisors while maintaining high customer satisfaction. This role offers personal growth opportunities in a dynamic, fast-paced environment.
Requirements
- Minimum of 2 years of experience in financial analysis, sales compensation, or commission-related roles
- Advanced working knowledge of Microsoft Excel (VLOOKUPs, pivot tables, macros, advanced formulas)
- Proficiency with Google Workspace (G Suite), Microsoft Office, and other business software applications
- Self-starter mentality, with the motivation to troubleshoot problems, improve processes, and exceed goals
- Excellent time management and organizational skills, with strong attention to detail
- Ability to work accurately and effectively in a high-volume environment with minimal supervision
- Ability to handle difficult or disgruntled customers professionally
- Excellent verbal and written English communication skills with proven ability to collaborate interdepartmentally
Nice To Haves
- Experience with, or exposure to, the telecom industry is preferred
Responsibilities
- Resolve Advisor commission tickets through detailed analysis and investigation
- Manage the Advisor commission ticket queue to ensure service level agreements (SLAs) are met
- Leverage multiple systems and data sources to research and resolve commission-related issues
- Communicate with Advisors via email or phone to explain investigation findings and resolutions
- Monitor customer satisfaction and escalate issues as needed
- Collaborate with internal teams and Providers to support accurate commission processing and dispute resolutions
- Perform other duties as assigned by management
Benefits
- performance-based bonuses
- a full range of benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
