Commissions Processor - St Albans, WV

Integrity Marketing Group•St Albans, WV

9d•$18 - $19•Onsite

About The Position

The Commissions Processor role is responsible for processing commission statements, completing analysis of statement and payouts, completed audits, and working commission related service tickets. This position is part of the Commissions Department which is responsible for the payment to external agents and agencies.

Requirements

Excellent verbal communication skills
Analytical skills
Excellent customer service aptitude
Advanced proficiency in MS Excel
Attention to detail
Professionalism
Multi-tasking skills
Dependability
Willingness to learn and adapt
Organizational skills
High school diploma or equivalent
Must be able to pass pre-hire and annual background check.
Must be able to pass pre-hire drug test.
Must be able to pass monthly OIG/SAM Exclusion List checks and annual compliance trainings.

Nice To Haves

1+ years of customer service, sales, and/or call center experience preferred.
College degree preferred

Responsibilities

Process commission statements fully and accurately within two (2) business days of Matched/Reconciled date. Exceptions permitted.
Submit all batch exceptions in a timely manner.
Recalculate batches daily until all exceptions are cleared.
Update all systems as applicable.
Follow all departmental and company policies and procedures.
Respond to all commission tickets within eight (8) business hours of receipt.
Resolve all commission tickets within four (4) business days of receipt. Resolution means all internal steps have been taken to resolve the issue. If the issue must be submitted to the carrier for additional research, resolution means communicating clearly with the applicable internal parties.
Ensuring the commission ticket board is updated.
Maintain an audit rate of <3% error rate.
Promptly notify management of issues with company pay rates, statement issues, and other items that may impact the payout timing of statements.