Commissions Analyst

Integrity•Gainesville, GA

1d•Onsite

About The Position

Responsible for utilizing carrier applications and internal systems to administer the full commission process from receiving initial reports through the coordination with Accounting Manager for dispensing payments. Ensures timely and accurate payments to insurance agents. Resolves escalated commission issues in conjunction with the broker services commission team.

Requirements

Associates Degree or above.
Basic understanding of insurance and agent relationship.
Basic understanding of the commission process.
Intermediate to advanced experience in MS Excel.
One year of customer service experience and/or data entry experience.
Good attention to detail.
Good analytical skills.
Able to work at a fast-pace.
Good communication skills, especially over the phone.
Good customer service skills.
Positive attitude and ability to work well with others.

Nice To Haves

Experience in Accounting or Finance a plus.

Responsibilities

Administering the full commission process.
Downloading, receiving, formatting, importing, and verifying commission reports.
Uploading reports to the Ritter Agent Payment system.
Verifying accuracy of internal systems.
Coordinating payment processing with the Accounting Manager.
Providing formatted reports per accounting requirements.
Performing manual calculations for quarterly allowances.
Reviewing agent’s debt and including it in the debt collection process when necessary.
Working with the RAP developer to provide testing and feedback in system releases.
Resolving escalated commission issues.
Working in conjunction with the Broker Operations team to resolve all issues in a timely and accurate fashion.
Providing customer service to agents via phone, email, and in person as necessary.
Creating Service Requests (SRs) as needed to track and handle agent issues.
Providing full circle customer service to verify agent issues are properly and thoroughly addressed.
Undertaking various cross-training assignments.
Performing miscellaneous duties as assigned by Supervisor.