Seasonal & Regular Commission Sales - Ala Moana

Nordstrom•Honolulu, HI

9d•Onsite

About The Position

Nordstrom is hiring seasonal and regular commission sales employees at Ala Moana. This professional sales role focuses on customer service, relationship-building, fashion expertise, and achieving sales goals. Sales employees help customers find clothing, shoes, jewelry, handbags, accessories, luggage, and other merchandise suited to their needs and style. Department-specific service may include wardrobe building, styling and fit advice, footwear assistance, sizing guidance, helping customers select baby essentials, and explaining product features, materials, craftsmanship, and brand differences. Employees deliver Nordstrom’s 5-Point Selling Standard, develop a personal customer base through in-store and digital outreach, and provide honest style and fit feedback. They keep their department customer-ready, maintain product knowledge, and support teammates in a fast-paced retail environment. Schedules vary according to business needs and may include evenings, weekends, holidays, events, and occasional support for other departments. The role requires extended movement and handling merchandise, including lifting items weighing up to 25 pounds occasionally. The listed hourly pay is $16.25. Commission varies by merchandise; apparel, shoes, and accessories typically earn 3% to 14.5%. The position may also be eligible for performance-based incentives or bonuses. Nordstrom offers benefits subject to eligibility requirements.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Use the 2-2-2 Method, Nordy Club enrollment, and Personal Book to follow up with customers and build lasting relationships.
Work a flexible schedule, including evenings, weekends, and peak periods, and occasionally support other departments.
Assist customers with merchandise selection, styling, fit, sizing, and product information appropriate to the department.