Commercial Underwriting Associate

Kemper • McAllen, TX

1d • Hybrid

About The Position

Kemper's Commercial Underwriting Associate serves as the primary point of contact for insureds and lienholders for policy related inquiries. Provides superior customer service and offers solutions to customers to resolve problems within company guidelines.

Requirements

• One (1) year or more related Property & Casualty experience
• High School diploma or equivalent
• Strong verbal, listening and written communication skill
• Apply professional and effective phone skills
• Capable of multi-tasking, highly organized, with excellent time management skills
• Ability to operate and self-driven to excel in a fast-paced, high volume call center environment
• Ability to use problem-solving and decision-making skills to help customers and process work
• Strong computer skills including typing, spreadsheets, word processing software and CRM applications
• Must be dependable, and reliable

Nice To Haves

• Associates degree preferred
• Bilingual English/Spanish preferred

Responsibilities

• Effectively handle all incoming calls and follow up calls – up to 100% of shift handling calls
• Provides superior customer service, responding to requests for interpretations of guidelines and procedures, rating inquiries and premium discrepancies in a prompt and professional manner
• Research policy information and exercise underwriting authority
• Escalate risks beyond designated authority level to Commercial Underwriter/Sr. Commercial Underwriter or Supervisor/Manager
• Process high volume policy change requests from internal and external customers. Assist with questions related to billing, compliance guidelines and procedures, rating inquiries, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED