Commercial Training Senior Manager — Field Reimbursement, Patient Services
About The Position
Vertex is seeking a Commercial Training Senior Manager to enhance the skills, capabilities, and knowledge of customer-facing teams supporting reimbursement and patient access. The role develops, implements, and facilitates training programs that support field readiness, onboarding, and ongoing capability development for field reimbursement and patient support audiences. The position calls for expertise in reimbursement, access, training strategy, and adult learning, including the ability to translate complex concepts into practical, field-relevant learning experiences. The role partners with cross-functional stakeholders to identify training needs, develops and delivers learning solutions, and supports onboarding and continuing development. It also oversees processes related to communications review, procurement, vendor management, budget tracking, and leadership coordination. The role collaborates across functions and geographies to provide consistent, scalable training aligned with business priorities. The position is hybrid-eligible or on-site eligible. Employees may work remotely up to two days per week in the hybrid designation, or on-site five days per week with ad hoc flexibility. The flex designation is subject to company policy and may change. The stated base salary range is $138,400–$207,600. The role is eligible for an annual bonus and annual equity awards; some roles may also be eligible for overtime pay in accordance with applicable requirements.
Requirements
- Bachelor’s degree in a relevant discipline.
- Typically 6 or more years of experience, or an equivalent combination of education and experience.
- Experience developing, implementing, and facilitating training programs for field-based, customer-facing, or cross-functional teams.
- Strong instructional design experience and the ability to facilitate workshops for small and large groups.
- Ability to analyze performance gaps and create learning solutions that drive measurable results.
- Strong project management, interpersonal, and communication skills.
- Ability to work independently and manage multiple projects requiring collaboration across functional areas.
- Ability to work effectively in a cross-functional, matrixed environment, including coordination across regions or countries.
- Proficiency with Microsoft Word, Excel, and PowerPoint.
- Familiarity with traditional and modern training methods, including mentoring, coaching, on-the-job training, classroom training, e-learning, workshops, and simulations.
- Experience supporting reimbursement, access, patient support, or related healthcare field functions.
Responsibilities
- Partner with cross-functional stakeholders to identify training needs and recommend learning solutions for field reimbursement teams and patient support groups.
- Develop, implement, and facilitate training programs, workshops, and learning initiatives for field reimbursement learners and patient support groups.
- Design, create, and deliver training content that improves learner capability and supports desired business outcomes.
- Lead and support new-hire training and onboarding programs, including coaching and facilitation.
- Analyze performance gaps and develop targeted training initiatives to address capability needs and drive results.
- Identify and implement new approaches, practices, and processes to improve the efficiency and effectiveness of training services.
- Oversee processes associated with the Communications Review Committee (CRC), procurement, strategic sourcing, vendor management, budget tracking, and relevant leadership coordination.
- Manage external vendors for content design, development, and training support as needed.
- Collaborate across functions and geographies to ensure training solutions are consistent, scalable, and aligned with business priorities.
- Translate reimbursement and access concepts into practical learning materials, tools, and workshops for customer-facing teams.
- Support ongoing capability development through refresher training, reinforcement plans, and field enablement resources.
- Perform other duties as assigned in support of training excellence and organizational capability building.
Benefits
- Annual bonus eligibility
- Annual equity awards
- Medical, dental, and vision benefits
- Generous paid time off, including a week-long company shutdown in the summer and winter
- Educational assistance programs, including student loan repayment
- Commuting subsidy
- Matching charitable donations
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
