Commercial Technology Manager, GAM/MTDC

Corning•Charlotte, NC

5d•$99,375 - $136,641•Onsite

About The Position

The Commercial Technology Manager role will be part of the Data Center Business Unit (DCBU). This position’s focus is non-hyper scale data center customers, Global Accounts and Multi-Tenant Data Center. The primary function is driving new innovations within the target accounts which provide value to the end user through our value vectors of speed of deployment, labor savings, safety/risk reductions, and sustainability. Working closely with the commercial account teams, this role is the primary liaison between customer engagements and Corning’s technology organization. The customer engagement activities would involve an in-depth understanding of network switch architecture along with cabling solutions deployed to support the architecture. Routine engaged within the account is required to identify both current pain points with existing designs, along with inflection points in the architecture created from new applications or network speeds. Those discussions will lead into the need for new products to support the account. Working closely with the Product Line Management (PLM) organization, Commercial Technology will spearhead activities required to support the account such as defining prototype request, issuing an IPP request (Market and Product requirements Documents along with NPV), and supporting validation field trials.

Requirements

A bachelor's degree in a relevant field such as engineering, computer science, business, or a related discipline with at least 2-3 years working in the Data Center Cabling infrastructure industry.
Customer-Focused Relationship Building: Demonstrated ability to build credibility and trust with customers through active listening, meaningful dialogue, and strong subject matter expertise. Skilled at uncovering customer needs, identifying challenges, and translating insights into effective solutions.
Analytical Problem Solving: Proven ability to navigate complex technical or business challenges by breaking them into manageable components, identifying key drivers, and communicating concepts clearly to diverse audiences. Comfortable working through ambiguity and complexity to deliver practical solutions.
Proactive Leadership & Ownership: Track record of taking initiative to drive projects, engagements, or business challenges from initial problem definition through execution and resolution. Consistently identifies opportunities, establishes clear next steps, and ensures follow-through to achieve desired outcomes.
Cross-Functional Partnership: Demonstrated success collaborating with multidisciplinary teams, including engineering, marketing, sales, and other stakeholders, to align priorities, solve problems, and deliver innovative solutions that achieve business objectives.

Nice To Haves

Familiarity with the Data Center Market and the dynamics associated with a complex business model.
Technical aptitude to understand Technology Vendors terminology, architectures, and how their products interface with COC products.
Knowledge of basic fiber optic theory, products, and installation methods.

Responsibilities

Detailing customer specific network switch architecture and cabling solution leveraged to support those architectures.
Identify and analyze customer problems and pain points through routine engagements within assigned accounts.
Identify potential inflection points in network design which allow for innovation.
Working closely with sales and customers to drive adoption of new solutions to include supporting critical field-trials and customer qualification processes
Ensure multifunctional cross-division collaboration in the discovery/ideation and solution selection process (AIR, PLM, COC Technology, S&T etc.)
Work with AIR team to engage DCBU customers with innovation ideas which could be outside the immediate planning horizon of the end user.
Develop an understanding for the size of new opportunities for COC in the DC market. This will involve developing a deep understanding for current and future customer needs by practicing rigorous Voice of Customer (VOC) methods.
Work closely with PLM to initiate Technology Development Projects, by helping to perform the Project Profile Workshop (PPW).
Transition new product/solution innovations to the Marketing, with PLM to prepare for commercialization of the product/solution. This would involve presenting the product strategy, features, benefits, and value of the solution to the customer.
Participate in initial commercialization meetings where product marketing strategy and “roll out” type is determined.
Understand and track the current and future customer and competitive landscape as well as the threats of new technology substitution, to position COC for long term growth.