Commercial Team Manager
HUB International•Kamloops, BC
•CA$80,000 - CA$100,000•Onsite
About The Position
HUB is seeking a Commercial Team Manager to lead a team of 25-30 commercial insurance processors, associates, and advisors. This role involves being a local community leader, motivating and coaching the team to provide a best-in-class client experience, and driving business growth through strategic planning and disciplined execution. The manager will focus on leadership, relationship building, and collaboration to achieve branch goals and vision.
Requirements
- Thrives in a team-oriented and dynamic environment.
- Proven track record of leading others to successful revenue growth and retention.
- Strong organizational skills to manage competing priorities.
- Excellent communication skills.
- Ability to cultivate strong and productive interpersonal relationships internally and externally.
- Level 2 General Insurance License required.
- Minimum 5 years of insurance brokerage experience.
- Minimum 3 years in commercial lines with exposure to client experience, policy coverage, claims advocacy, and marketing negotiations.
- Minimum 3 years of experience leading a team.
- Strong MS Suite knowledge: Outlook, Teams, Excel, Word, Bookings, PowerPoint.
Nice To Haves
- Industry designation and/or post-secondary education is considered an asset (CAIB, CIP, FCIP, CRM).
Responsibilities
- Execute an annual business plan to maximize organic growth opportunities.
- Partner with the Vice President of Sales to drive sales initiatives for new business, retention, and sales across different lines of business.
- Inspire the team to achieve excellence and deliver a memorable client experience.
- Actively participate in business and industry communities to build a network and enhance the branch's presence and reputation.
- Represent the HUB brand and culture in the community.
- Ensure high employee engagement through recruiting, talent management, development, and career planning.
- Conduct one-on-ones, team meetings, career conversations, career mapping, performance conversations, and performance improvement plans.
- Manage vacant seat coverage and lead recruiting efforts for open roles.
- Ensure a complete training path for new hires, including assigning mentors and buddies.
- Provide a positive work environment that attracts, retains, and motivates talent.
- Support the team to achieve their highest performance potential.
- Drive productivity and accountability across the team and between regional teams.
- Identify and develop future leadership talent.
- Manage day-to-day operational aspects of the branch, including corporate branding and profit & loss statements.
- Manage weekly reporting on Accounts Receivable (AR), Not Yet Renewed, Unbilled, IMAC concerns, and other service standard reports.
- Ensure adherence to company policies and escalate issues as needed.
- Partner with cross-regional Commercial Lines Team Managers and the Commercial Training team to improve processes.
- Assist with annual licensing and continuing education requirements for all staff.
- Manage organizational change implementation plans by preparing the team and supporting smooth transitions.
Benefits
- Extended health benefits
- Disability insurance
- RRSP matching
- Paid-time-off benefits
- Eligible bonuses
- Commissions for some positions
- Paid day off for your birthday
- Paid half a day off for volunteering in your community
- Room to grow within the organization
- Company perks
- Great compensation
- HUB Ready training for new employees
- Financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
