Manager, Commercial Sales Team

Hearst • Troy, MI

9d • Onsite

About The Position

Drive revenue and pipeline performance, providing forecasts and business updates to SVP, Sales & Revenue. Recruit, hire, onboard, coach, and develop a high performing inside sales team while retaining top talent. Lead the daily operations of the phone-based sales team, ensuring accountability for activity, pipeline health, conversion metrics, and sales goals. Build and manage a customer retention function, including strategy, goals, workflows, and performance metrics. Coach team members on sales methodology, product positioning, discovery, objection handling, negotiation, and closing techniques. Improve sales processes, onboarding, playbooks, and performance standards to increase consistency and results. Partner with Marketing, Customer Success, and Product teams to optimize lead flow, customer retention, and product feedback. Maintain CRM accuracy, pipeline integrity, and reliable sales reporting.

Requirements

• Proven experience leading an inside sales team in a phone-based commercial sales environment.
• Demonstrated success hiring, coaching, developing, and managing high-performing sales teams.
• Experience managing revenue goals, forecasting, and reporting to senior leadership.
• Strong leadership and coaching skills with a track record of improving team performance.
• Proficiency with CRM systems, pipeline management, and sales forecasting tools.
• Ability to work onsite in Troy, MI, three to five days per week.

Nice To Haves

• Experience selling FleetCross, TruTech, or similar fleet, automotive, or technology solutions.
• Automotive or related industry experience.
• Sales or technical certifications.
• Familiarity with MOTOR products and services.
• Strong analytical and problem-solving skills.

Responsibilities

• Drive revenue and pipeline performance, providing forecasts and business updates to SVP, Sales & Revenue.
• Recruit, hire, onboard, coach, and develop a high performing inside sales team while retaining top talent.
• Lead the daily operations of the phone-based sales team, ensuring accountability for activity, pipeline health, conversion metrics, and sales goals.
• Build and manage a customer retention function, including strategy, goals, workflows, and performance metrics.
• Coach team members on sales methodology, product positioning, discovery, objection handling, negotiation, and closing techniques.
• Improve sales processes, onboarding, playbooks, and performance standards to increase consistency and results.
• Partner with Marketing, Customer Success, and Product teams to optimize lead flow, customer retention, and product feedback.
• Maintain CRM accuracy, pipeline integrity, and reliable sales reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed