Commercial Systems & Operations College Co-op

hemlocksem•Hemlock, MI

8d•Onsite

About The Position

This role contributes to HSC’s ongoing work and long-term success by supporting teams, processes and priorities that keep operations running effectively. The Commercial Systems & Operations Co‑op function is designed to support CRM enablement, documentation, training preparation, system enhancements, and broader sales operations initiatives. The role operates under the guidance of the Solar Business & Market Development Analyst and provides hands‑on exposure to sales, Customer Relationship Management (CRM) platforms, business processes, and commercial systems. As part of the role, the co‑op will learn and assist with foundational Dynamics 365 CRM developer and designer tasks, including configuration support, testing, documentation, and user‑experience improvements.

Requirements

Pursuing a bachelors degree in Information Systems, Management Information System(MIS), Business Administration, Business Analytics, Operations Management, or a related field
Minimum cumulative 2.7 GPA on a 4.0 scale
Must be within driving distance to the site and have reliable transportation
Experience working with data, spreadsheets, or structured information (academic or professional).
Comfortable working in a professional, process-driven environment and following defined standards and instructions.

Nice To Haves

Prior internship, co-op, part-time role, academic project, or campus leadership experience involving business operations, systems, or process support
Previous experience in customer relations or sales
basic knowledge of JavaScript and HTML is preferred

Responsibilities

Support day-to-day commercial operations activities under guidance from the Solar Business & Market Development Analyst
Assist with maintaining project and training materials, templates, and user guidance
Help gather user feedback related to system or related initiatives
Assist with learning foundational CRM configuration concepts (forms, views, dashboards, fields)
Support system design tasks and resolving system issues under guidance
Assist with testing and validation of system changes prior to release
Gain exposure to how system development and design align with business processes and sales operations goals
Help coordinate tasks related to CRM-related initiatives and follow-ups
Provide project team support for internal initiatives
Participate in cross-functional meetings or working groups, as needed
Assist with the preparation of reports, presentations, or summaries
Support UFLPA-related activities and provide backup coverage to ensure continuity of trade compliance and traceability operations