Commercial Systems Manager

Noom • Princeton, NY

13d • Hybrid

About The Position

Noom Health's B2B Operations team is the connective tissue between our Employer Sales, Health Plan Sales, Partnerships, and Client Success functions. We're an agile group of operators who partner across the business to unblock growth, scale best practices, and keep the engine running smoothly — and we do it while rolling up our sleeves, supporting one another, and celebrating wins big and small. We're looking for a Commercial Systems Manager who goes beyond system maintenance — someone who understands that a well-run tech stack directly enables revenue, and who brings the instincts of an operator alongside the technical depth of an admin. This role owns Salesforce administration and leads integration management across our commercial tech stack, including Ironclad, Gong, ZoomInfo, Pardot, and Trumpet. You'll work cross-functionally with stakeholders across Operations, Sales, CS, Marketing, Finance, Legal, and Product to identify needs, build solutions, and keep our systems running at the standard our team requires.

Requirements

• 5+ years of Salesforce administration experience
• Salesforce Administrator certification required
• Demonstrated experience managing or troubleshooting third-party integrations with Salesforce
• Hands-on configuration or administration experience
• Strong cross-functional collaboration skills — comfortable working with a Sales rep and a Finance analyst in the same afternoon
• Project management instincts: you track your own work, hit deadlines, escalate appropriately, and communicate completion
• Comfortable operating in ambiguity — you ask the right questions and don’t wait to be told every step
• A self-starter mindset: you spot opportunities, communicate clearly, and operationalize improvements without being asked

Nice To Haves

• Advanced Admin or Platform App Builder a plus
• Ironclad experience strongly preferred
• AI-forward: actively looking for ways to optimize and automate so the team can focus on higher-value work; exposure to automation tools like Workato, Zapier, or similar is a plus
• Experience in B2B SaaS, health tech, or commercial operations preferred

Responsibilities

• Day-to-day administration: user management, profiles and permissions, flows, validation rules, reports, dashboards, price books/pricing rules/products, and support tickets
• Maintain data integrity, field hygiene, and pipeline accuracy across objects
• Support commission reporting, deal operations workflows, and custom object configurations
• Troubleshoot issues promptly and communicate status clearly
• Own and manage integrations between Salesforce and connected commercial tools (ZoomInfo, Ironclad, Slack, Workato, Gong Engage, AutoRFP, DocuSign, and others), serving as the internal point of contact for technical questions
• Support in evaluate new tools against the existing stack for overlap, compatibility, and ROI, in partnership with Commercial Operations and Enablement
• Document integration logic, data flows, and system dependencies, keeping the stack well-documented and auditable as it evolves
• Partner with engineering on rolling out AI automations across the revenue tech stack, and help define the framework for what AI agents can safely touch in Salesforce
• Support the revenue systems roadmap and help maintain a scalable architecture connecting tools, data, and workflows across Sales, Operations, Finance, and CS
• Serve as a systems point of contact for Sales leadership, Strategy and Ops, CS, Finance, and Legal. Translating stakeholder needs into clear system requirements without over-scoping or under-delivering
• Run discovery conversations with key stakeholders to surface the real ask beneath the surface request
• Manage your own project queue: scope, prioritize, communicate timelines, execute, and proactively flag gaps, risks, and dependencies before they become problems
• Partner with Enablement to train teams on what's relevant to their work

Benefits

• A 401(k) with company match
• Paid holidays
• Generous time off
• Summer Fridays
• A company-wide Summer Break week
• Access to top-tier medical plans for you and your family, including a premium-free plan option
• Dental insurance
• Vision insurance
• Life insurance
• Paid parental leave
• Stock awards
• A performance-based bonus
• Exclusive access to Noom's products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed