WS - Commercial Systems Analyst

WillScot•Scottsdale, AZ

29d•Onsite

About The Position

This role partners closely with commercial leadership, sales operations, and technical teams. You will influence how our sales teams operate day to day, improve data quality and insights, and deliver solutions that directly impact revenue performance and customer experience. If you thrive at the intersection of business process, technology, and stakeholder leadership, this role offers meaningful ownership and the opportunity to drive real commercial outcomes.

Requirements

Bachelor’s Degree
5+ years of experience in Commercial Systems, Sales Operations, or Commercial Technology roles
Deep expertise with Salesforce CRM, including hands on configuration and functional design (Salesforce CPQ or adjacent tools a plus)
Experience with Omni Channel/telephony platforms (e.g., Amazon Connect, Five9, Talkdesk)
Familiarity with data governance, reporting structures, and KPI development
Experience with commercial systems project management and delivery
Proficiency with reporting and visualization tools (Salesforce dashboards, Tableau, Power BI)
Salesforce certifications (Admin, Advanced Admin, Business Analyst, CPQ Specialist)
Background in B2B sales, commercial operations, or asset intensive industries
Strong analytical and problem solving skills, with the ability to assess data, diagnose issues, and recommend scalable solutions
Excellent communication and stakeholder management skills, with the ability to translate business needs into technical requirements and influence without authority
Demonstrated experience optimizing sales processes, workflows, and commercial tools
Ability to work independently, manage competing priorities, and deliver in a fast paced environment

Nice To Haves

Salesforce CPQ or adjacent tools a plus
Salesforce certifications (Admin, Advanced Admin, Business Analyst, CPQ Specialist)

Responsibilities

Lead end to end requirements gathering across Salesforce CRM, CPQ, telephony/Omni Channel, and reporting platforms
Translate business needs into clear user stories, functional specifications, and process flows
Evaluate solution options, assess trade offs, and ensure designs are scalable, intuitive, and aligned with commercial goals
Identify and manage cross system impacts across processes, data, reporting, and user experience
Serve as the functional lead and project owner for key commercial technology initiatives
Manage intake, prioritization, and backlog refinement across multiple workstreams
Partner closely with technical teams to drive execution, manage dependencies, and mitigate risks
Ensure predictable, high quality delivery with strong alignment across stakeholders
Own UAT strategy, test planning, and execution in partnership with business users
Define acceptance criteria and validate that solutions meet requirements before deployment
Coordinate release readiness, deployment activities, and post launch validation to ensure smooth adoption
Analyze end to end sales workflows (lead → quote → order) to identify friction points and improvement opportunities
Recommend and implement enhancements that improve seller productivity, data quality, and process consistency
Champion standardization and best practices across commercial tools and processes
Manage cross-functional projects or system enhancements form intake through deployment.
Drive UAT planning, execution and release readiness
Act as a primary liaison between commercial leaders, sales operations, and technical teams
Provide clear, consistent communication on priorities, progress, risks, and outcomes
Support change management efforts, including training, documentation, and adoption strategies
Proven ability to lead requirements gathering, user story creation and end-to-end solution design
Partner with business stakeholders to define KPIs, dashboards, and reporting requirements
Ensure systems and processes enable accurate, actionable insights for commercial teams
Support ongoing data governance, data quality monitoring, and integrity initiatives