Commercial Support Specialist

Roxtec • Tulsa, OK

7h • Onsite

About The Position

Roxtec Inc. is the global leader in modular-based cable and pipe sealing solutions. Founded in 1990, we help protect critical infrastructure across industries by delivering innovative systems that ensure safety, reliability, and compliance. With a strong focus on engineering and design, Roxtec has grown rapidly—averaging 30% annual growth over the past decade—and continues to set the standard for sealing performance worldwide. The Commercial Support Specialist provides essential support to both internal and external customers by assisting with product inquiries, quotations, availability checks, and order processing for Roxtec products and components. This role is ideal for individuals beginning their career in commercial support and customer service.

Requirements

• Strong written and verbal communication skills.
• Must be customer-focused, detail-oriented, and solution-minded.
• Good organization and time management skills required.
• Capable of making independent decisions and working with minimal supervision.
• Strong mathematical, technical, and mechanical aptitude.
• Knowledgeable in the Microsoft Suite of products (Excel, Word, PowerPoint, Outlook).

Nice To Haves

• Previous inside sales or customer service experience preferred

Responsibilities

• Assist in preparing accurate quotations based on customer requirements using established guidelines.
• Apply basic understanding of pricing structures and company policies to support quotation development.
• Coordinate with Sales, Design, and Engineering teams under guidance to gather necessary information for quotes.
• Respond to standard customer inquiries and follow up on submitted quotations to ensure satisfaction.
• Provide courteous and professional support to internal and external customers, helping resolve routine issues and escalating complex ones as needed.
• Prepare routine documentation for order processing and conduct basic stock checks to support customer and sales team needs.
• Enter and maintain customer data and RFQs in the CRM system, ensuring accurate recordkeeping and follow-up tracking.
• Work collaboratively with peers to maintain a balanced workflow and support team goals.
• Perform additional tasks assigned to support departmental operations.

Benefits

• 401(k) Plan with Company Contribution
• Comprehensive Health Coverage: Inclusive of Medical, Dental, and Vision Insurance.
• Income Protection: Benefit from Short-Term Disability (STD) and Long-Term Disability (LTD) coverage.
• Life Insurance: Company-paid coverage to provide added peace of mind.
• Paid Time Off: Includes holidays, vacation, and personal days, tailored to your position.
• Career Development Opportunities
• Education and Tuition Reimbursement
• Flexible or Hybrid Schedules
• Climate-Controlled Workspaces

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees