Commercial Specialized Servicing Specialist - Commercial Loan Operations

WesBanco Bank, Inc.•Bowie, MD

12d•$18 - $20•Onsite

About The Position

Responsible for all activities related to maintaining, processing and providing distinctive customer service to the Mortgage Warehouse Lending and Dealer Floor Plan account customers, as well as other specialty lending transactions, verifying accuracy of data and performing any transactions and maintenance required to maintain the integrity of the data records. Responsible for providing internal customer support to all lending personnel concerning questions about the loan records on the loan accounting system.

Requirements

High school diploma or general education degree (GED) required
Minimum of 2 years in banking, preferably in loans or operations required
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
Ability to interact effectively within team and with customers they service.
Demonstrated ability to manage priorities and meet critical deadlines as defined.
Strong organizational and prioritization skills.
Ability to multitask and work under pressure.
Team player with a positive outlook.
Willingness to provide a level of service, which will clearly differentiate us from our competitors.
Ability to interact with outside customers when needed
Ability to provide superior service to internal departments
Ability to be collaborative with co-workers and employees.
Able to multi-task and effectively function under stressful conditions.
Demonstrated proficiency in basic computer applications such as Microsoft Office and ability to learn various applications.
Ability to learn various Banking Software programs.

Nice To Haves

Associates degree preferred.

Responsibilities

Audits purchased participation loans to ensure alignment with lead institution.
Researches discrepancies on sold participation loans when purchasing institution is out of alignment.
Requests money from participants for advances made on lead loans.
Processes wires daily.
Assesses annual loan fees in Dealer Floor Plan software and sends customer notification of fees. Collects and posts fees.
Understands third party software used for dealer floor plan processing, finds ways to use for better efficiency.
Distributes daily and monthly Dealer Floor Plan and warehouse lending reports to designated departments and lenders.
Monitors serviced loan transactions and notifies the customer of returned payments.
Processes the serviced loans monthly payments through online banking access.
Maintains extensive daily contact with mortgage warehouse lenders, floor plan dealers and various divisions of staff.
Researches and resolves issues encountered with daily warehouse and dealer floor plan transactions.
Maintains interest rates for both warehouse and dealer floor plan loans in the lending software.
Swap Loan Processing – Ensures coordinating payment/rate/accrual information with Bank’s Treasury Department, Chatham Financial Website and Counter Parties.
Analyzes Swap loan issues and corrects errors.
Assists with training and guidance to team members with respect to understanding, processing and managing the workload.
Assists in the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency.
Collaborates with peers and leaders and makes recommendations for changes to gain efficiency.
Fosters strong relationships with leader and peers to ensure collaboration and effective communication within the team.
Assists with the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement.
Assists in maintaining the repository of procedures, processes, job aids and other critical information for functional areas.
Assists in driving the effective use of technology within functional areas.
Performs work within customer service level expectations and key vendor processing timelines.
Performs daily work as defined accurately.
Recommends to leadership about possible changes to processing that will enhance the process.

Benefits

17 days of PTO (Paid Time Off)
5 days of STD (Short Term Disability)
11 annual paid holidays
1 float holiday
medical
dental
vision
Health Care Flexible Spending
Dependent Care Flexible Spending
Transportation Fringe Benefit Plan
Group Life
Long Term Disability
Optional Life
access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products.
401(k) with employee match