Commercial Loan Servicing Specialist

Wells Fargo•Irving, TX

6d•Hybrid

About The Position

Wells Fargo is seeking a Commercial Loan Servicing Specialist as part of the Commercial Banking team within Commercial Banking Operations (CBO). This team supports bilateral loans and their transactions. The Specialist will be responsible for the end-to-end servicing of commercial loans, ensuring accuracy, compliance, and timely execution of operational processes. The ideal candidate will have hands-on experience with LoanIQ and a strong understanding of commercial lending operations.

Requirements

2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

2+ years of demonstrated experience with LoanIQ
2+ years of experience servicing bilateral commercial loans
Strong understanding and demonstrated knowledge of bilateral loan structures, servicing requirements and commercial banking regulatory requirements
Excellent attention to detail, organizational, and problem-solving skills
Strong communication skills and ability to work collaboratively across teams
Ability to provide strong customer service and to develop customer relationships
Excellent verbal, written and interpersonal communication skills
Intermediate Microsoft Office skills

Responsibilities

Manage the end-to-end servicing of bilateral commercial loans, including payments, rate resets, clearing exceptions, reconciliations, and moderately complex research requests
Coordinate all aspects of resolving open customer service issues and interact with internal and external customers
Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements
Maintain and update loan records in LoanIQ, ensuring data integrity and compliance with internal policies and regulatory requirements
Serve as primary liaison and work collaboratively with Credit, Legal, Control and Relationship Management, Audit, and various Operations and company teams as necessary to progress accurate documentation and servicing
Process loan transactions such as drawdowns, rollovers, repayments, and fee accruals, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
Reconcile loan balances and resolve discrepancies with internal teams and external counterparties
Provide guidance and training to peers
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements