Commercial Specialist

Advance Auto Parts • Miami, FL

2d

About The Position

The Commercial Specialist supports commercial sales and delivery operations, including dispatch coordination, fleet readiness, account visits, customer follow-up, and customer deliveries. The role maintains organized parts, backroom, staging, and delivery areas; develops product knowledge; and supports sales through upselling and cross-selling. The Specialist leads the commercial program when the CPP is absent, as business and customer needs require, and also assists walk-in customers, supports store initiatives, and helps onboard new team members.

Requirements

• Ability to work an assortment of days, evenings, and weekends as needed.
• Speak and write English and communicate effectively and build strong relationships with customers, peers, and management.
• Understand and execute instructions in written, oral, or diagram form.
• Read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence.
• Use Microsoft Word and Excel effectively.
• Perform basic arithmetic accurately using whole numbers, fractions, and decimals.
• Strong organizational skills.
• Basic inventory management skills.
• Basic dispatching knowledge and ability to route store drivers.
• Basic understanding of vehicle maintenance schedules and strong vehicle maintenance knowledge.
• Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronics, and exhaust.
• Ability to locate and stock parts; safety knowledge and skills; ability to operate inventory systems and store equipment, POS systems, and parts lookup systems.
• Parts and automotive system knowledge, strong selling skills for commercial customers, and ability to multitask and stay organized in a busy environment.
• Willingness to learn about new products and sales techniques.
• Successfully complete the Parts Knowledge Assessment.
• Valid driver's license with an acceptable driving record; the role requires MVR certification.
• High school diploma or GED.

Nice To Haves

• Spanish language ability.
• Prior automotive parts experience.
• Prior dispatching or logistics coordination experience.
• Proven sales ability.
• Formal or informal experience working in groups to achieve goals.
• ASE certification.

Responsibilities

• Support CPP-led commercial sales.
• Assist with dispatching and coordinating commercial deliveries from order creation through dispatch.
• Manage store vehicle fleet maintenance, safety checks, and general readiness.
• Conduct account stocking visits and Pro Sales flyer drops.
• Make outbound calls, follow up, and conduct basic account touchpoints.
• Perform customer deliveries as needed, following standard driver procedures for picking, staging, delivering, returns, core handling, collecting payment from credit accounts, and building customer relationships.
• Lead organization and maintenance of the parts department, backroom, staging areas, and delivery areas.
• Maintain knowledge of product inventory and new arrivals to assist with sales.
• Assist in upselling and cross-selling products to increase average transaction value.
• Lead the commercial program when the CPP is not present, including weekends as business and customer demands require.
• Engage with walk-in customers to understand their needs and recommend appropriate parts or services.
• Assist CPPs and GMs with tasking, special projects, and execution initiatives, including inventory management.
• Support onboarding and shadowing of new team members.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED