Commercial Specialist

Advance Stores Company•Ogden, UT

About The Position

The Commercial Specialist supports commercial sales and delivery operations. The role coordinates commercial orders and deliveries, maintains the store vehicle fleet, conducts account visits and customer follow-ups, and makes customer deliveries as needed. The specialist helps keep parts, backroom, staging, and delivery areas organized; maintains product knowledge; and supports sales through upselling and cross-selling. When the CPP is not present, the specialist leads the commercial program as business and customer demands require. The position also serves walk-in customers, supports CPPs and GMs with projects and inventory tasks, and assists with onboarding new team members. It requires effective customer communication, sales and organization skills, automotive and parts knowledge, basic dispatching and inventory capabilities, and the ability to use store systems and equipment. A valid driver's license with an acceptable driving record and MVR certification are required. A high school diploma or GED is required; ASE certification is preferred but not required. Work is usually indoors, with occasional outdoor duties in varying weather. The role involves frequent standing or walking and handling materials weighing up to 50 pounds frequently and up to 100 pounds occasionally. Employees may occasionally encounter moving mechanical parts, chemicals, electrical hazards, explosives, vibration, and elevated or precarious locations. The position requires availability for varying days, evenings, and weekends as needed.

Requirements

High school diploma or GED.
Valid driver's license with an acceptable driving record; the role requires MVR certification.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to speak and write English and communicate effectively with customers, peers, and management.
Ability to understand and execute written, oral, or diagram-based instructions and read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
Willingness to learn about new products and sales techniques.
Ability to use Microsoft Word and Excel effectively.
Accurate basic math skills, including work with whole numbers, common fractions, and decimals.
Strong organizational skills and ability to multitask in a busy environment.
Basic inventory management skills and dispatching knowledge.
Basic understanding of vehicle maintenance schedules and strong vehicle maintenance knowledge.
Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, and exhaust systems.
Ability to locate and stock parts; knowledge of safety practices and skills.
Ability to operate inventory systems, store equipment, POS systems, and parts lookup systems.
Parts and automotive systems knowledge and strong selling skills for commercial customers.
Ability to successfully complete the Parts Knowledge Assessment.
Ability to meet the physical demands of the role, including frequent lifting and/or moving of up to 50 pounds and occasional lifting and/or moving of up to 100 pounds.

Nice To Haves

Spanish language skills.
Prior automotive parts experience.
Prior dispatching or logistics coordination experience.
Proven sales ability.
Formal or informal experience working in groups to achieve goals.
ASE certification.

Responsibilities

Support CPP-led commercial sales.
Assist with dispatching and coordinate commercial deliveries from order creation through dispatch.
Manage store vehicle fleet maintenance, safety checks, and general vehicle readiness.
Conduct account stocking visits and distribute Pro Sales flyers.
Make outbound calls, follow up, and perform basic account touchpoints.
Make customer deliveries as needed, including picking, staging, delivery, returns, core handling, collection of credit accounts, and customer relationship building.
Organize and maintain the parts department, backroom, staging, and delivery areas.
Maintain knowledge of product inventory and new arrivals to assist with sales.
Upsell and cross-sell products to increase average transaction value.
Lead the commercial program when the CPP is absent, including weekends as business and customer demands require.
Assist walk-in customers by identifying needs and recommending appropriate parts or services.
Assist CPPs and GMs with tasking, special projects, execution initiatives, and inventory management.
Support onboarding and shadowing of new team members.
Route store drivers.
Maintain MVR certification.