Commercial Specialist

Advance Stores Company•Deer Park, NY

About The Position

The Commercial Specialist supports commercial sales and delivery operations. The role coordinates commercial deliveries from order creation through dispatch, manages store vehicle readiness and maintenance, conducts account stocking visits and flyer drops, and makes outbound calls and customer follow-ups. The specialist also makes customer deliveries as needed, including picking and staging orders, handling returns and cores, collecting payment from credit accounts, and building customer relationships. The role leads organization and upkeep of the parts department, backroom, staging, and delivery areas; maintains product inventory knowledge; and assists with upselling and cross-selling. When the CPP is not present, the specialist leads the commercial program as business and customer needs require. Additional duties include helping walk-in customers, assisting CPPs and GMs with projects and inventory tasks, and supporting onboarding and shadowing of new team members. This position requires a high school diploma or GED, a valid driver’s license with an acceptable driving record, and MVR certification. Prior automotive parts experience is preferred. ASE certification is preferred but not required. The role involves predominantly walking or standing, frequent lifting or moving of up to 50 pounds, and occasional lifting or moving of up to 100 pounds. Work is usually indoors, with occasional outdoor work and exposure to various workplace hazards.

Requirements

High school diploma or general education degree (GED).
Valid driver's license with an acceptable driving record; the role requires MVR certification.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to speak and write English and communicate effectively with customers, peers, and management; Spanish is a plus.
Ability to understand and execute written, oral, or diagram-based instructions and read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals.
Ability to write simple correspondence.
Willingness to learn about new products and sales techniques.
Ability to use Microsoft Word and Excel effectively.
Ability to perform basic math accurately, including operations with whole numbers, common fractions, and decimals.
Strong organizational skills and basic inventory management and dispatching knowledge.
Basic understanding of vehicle maintenance schedules and strong vehicle maintenance knowledge.
Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, and exhaust systems.
Ability to successfully complete the Parts Knowledge Assessment.
Ability to locate and stock parts; use inventory systems, store equipment, POS systems, and parts lookup systems.
Safety knowledge and skills, parts and automotive systems knowledge, and strong selling skills for commercial customers.
Ability to multitask and remain organized in a busy environment.
Ability to build strong relationships and work with groups to achieve goals.
Ability to meet the physical demands of the position, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.

Nice To Haves

Prior automotive parts experience.
Prior dispatching or logistics coordination experience.
Proven sales ability.
Formal or informal experience working in groups to achieve goals.
ASE certification.
Spanish language ability.

Responsibilities

Support CPP-led commercial sales.
Assist with dispatching and coordinate commercial deliveries from order creation through dispatch.
Manage store vehicle fleet maintenance, safety checks, and general vehicle readiness.
Conduct account stocking visits and Pro Sales flyer drops.
Perform outbound calls, follow-ups, and basic account touchpoints.
Perform customer deliveries as needed, including picking, staging, delivering, handling returns and cores, collecting payment from credit accounts, and building customer relationships.
Lead organization and maintenance in and around the parts department, backroom, staging, and delivery areas.
Maintain knowledge of product inventory and new arrivals to assist with sales.
Assist in upselling and cross-selling products to increase average transaction value.
Lead the commercial program when the CPP is not present, as business and customer demands require.
Engage with walk-in customers to understand their needs and recommend appropriate parts or services.
Assist CPPs and GMs with tasking, special projects, execution initiatives, and inventory management.
Support onboarding and shadowing of new team members.
Route store drivers.
Maintain MVR certification.