Commercial Servicing Specialist

Republic Bank•Louisville, KY

1d•Hybrid

About The Position

The Commercial Servicing Specialist is responsible for providing the highest level of customer service to internal and external customers with operational integrity and maintaining the expected results on the annual customer service survey and meeting the performance metrics as set forth by management. Primary responsibilities include, boarding new commercial loan products and then ensuring all payment and payoff transactions are accurate and timely.

Requirements

Minimum 1-year previous experience in Loan Servicing, Accounts Payable (AP) or Accounts Receivable (AR) experience preferred.
Proficiency in Office apps, cloud services and internet applications. (Outlook, Word, Excel, PowerPoint, Access, PDF Editor, Teams, OneDrive, SharePoint).
Strong verbal and written communications skills.
Flexible and able to deal with multiple tasks.
Requires ability to work independently and as a team, under pressure and meet deadlines.
Strong organizational skills and attention to detail.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

Review and verify loan documentation for specific information and understand the terms to perform all aspects involved regarding commercial interfaced boarded loans.
Review documentation and perform all aspects associated with auto renewed loans which may include adjustment of system information.
Responsible for posting payments on commercial loans.
Research and respond timely to miscellaneous payoff and file maintenance inquiries from clients, bank personnel and third-party business partners.
Research and analyze loan billing and transaction history to determine posting requirement for regular payment scenarios.
Verify interest rate changes for existing loans are accurate according to the terms of the note and are sent to the client according to regulatory guidelines.
Research and enter assessment, waive and payment transactions for fees in alignment with compliance and regulatory requirements; escalate any issues to supervisor.
Automatic Transfer’s (ATS) setting up, deleting and maintenance for loan payments on the loan systems.
Verify billing notices have generated and are mailed to clients according to regulatory guidelines.
Retrieve client history transaction prints and amortization schedules from loan systems.
Analyze account available balance and Key construction/ Line of Credit draw requests in alignment with compliance and regulatory requirements.
Prepare payoff quotes according to loan documentation, process payoff documentation and payoff funds timely and accurately.
Adherence to established policies and procedures.
Monitor safeguards to ensure the integrity of our client’s personal and financial data.
Progress to Commercial Servicing Level II role, by successful completion of necessary training and testing.
Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.
Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
Willingly perform all other duties and projects as assigned.