Commercial Service Technician

Smart Care • Hammond, IN

13d • Onsite

About The Position

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. As a Commercial Kitchen Service Technician in NW Indiana, you will partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment. You will demonstrate your mechanical aptitude, troubleshooting skills, and ability to read diagrams and schematics to properly troubleshoot, diagnose, and repair this equipment. You will also communicate with manufacturers for diagnoses and parts identification, consult with the Technical Assistance Group for support, and install all parts in a timely and professional manner. Additionally, you will promote other Smart Care services, produce accurate administrative documents, follow safe work practices, maintain your service vehicle and inventory, and maintain productivity levels.

Requirements

• High School diploma or equivalent
• 1 year of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service
• Valid driver’s license and acceptable motor vehicle record
• Willingness and ability to be involved with the emergency on-call rotation that includes nights and weekends
• Availability for occasional overnight travel as assigned

Nice To Haves

• Relevant technical training, licenses, and/or certifications (i.e. EPA, CFESA)
• Commercial refrigeration and/or commercial cooking equipment repair experience
• Self-motivated with the proven ability prioritize and work independently with minimal direct supervision

Responsibilities

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
• Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics
• Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment
• Communicate with manufacturers as needed to help with diagnoses and parts identification
• Consult with the Technical Assistance Group for technical support while onsite
• Install all parts ordered for the customer in a timely and professional manner and in line with company policy
• Promote and recommend other services provided by Smart Care to customers when needed
• Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory
• Follow safe work practices and accident prevention procedures
• Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory
• Maintain productivity levels in accordance with company standards

Benefits

• On-the-job training with available on-demand technical support
• Ongoing formal hands-on and classroom training at our National Training Kitchen
• Professional CFESA certifications with the potential for advancement
• Company service vehicle
• Fuel card
• Tablet
• Cell phone for business use
• Market-leading benefits program
• 401k
• Paid time off
• Growth opportunities including advanced technician and management positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED