Inside Commercial Service - Jonesboro, AR

Purcell Tire & Rubber Company•Jonesboro, AR

1d•Onsite

About The Position

The Commercial Service Technician will address customer tire needs in a safe and approved manner using the proper tools and techniques. This role involves identifying and inflating tires correctly, balancing wheels, mounting and dismounting wheels from vehicles, and performing tire services. The technician will also be responsible for maintaining positive customer relationships, ensuring tools and accessories are in good condition, and upholding the company's image through a clean shop environment. Safety is a core value, and all tasks must be performed with safety in mind.

Requirements

Minimum Education: High School
Minimum Job-Specific Experience: 1-2 years
Tire Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.
Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mechanical — Knowledge of automotive vehicles and tools, including their repair, and maintenance.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.
Equipment Selection — Determining the kind of tools and equipment needed to do a job.
Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Service Orientation — Actively looking for ways to help people.

Nice To Haves

Tire Industry Association CTS certification
Vendor-provided training

Responsibilities

Identify and inflate tires correctly for the size and ply.
Place wheels on balancing machines to determine counterweights required to balance wheels.
Dismount wheels from vehicles using lug wrenches and other hand and power tools.
Mount wheels onto vehicles.
Reassemble tires onto wheels.
Replace valve stems and remove puncturing objects.
Locate and seal punctures.
Perform lube, oil, filter, tire services on passenger and light truck vehicles, as needed.
Maintain positive relationships with customers.
Maintain tools and related tire accessories.
Maintain a clean shop to reflect the proper corporate image to the public.
Protect company assets.
Embrace Purcell’s culture of safety and perform all jobs in a safe manner.
Regular attendance in accordance with assigned schedule.
Ability to perform physical requirements as listed in job description.
Other essential and non-essential duties, as assigned by management.