Commercial Service Technician

Pilot Company•Harrisonburg, VA

2d•Remote

About The Position

Pilot Company is seeking a skilled Commercial Service Technician to join their team. This role is responsible for performing installations, preventive maintenance, and repairs on facility HVAC/R systems, food service equipment, plumbing, fuel dispensers, and electrical systems across approximately 15 store locations in the Harrisonburg, VA region. The position offers dispatch from home, a company service vehicle, tools, and equipment provided. Technicians will work 45-50+ hours per week, be paid port to port, and enjoy weekends off with no on-call requirements. Pilot Company is an industry-leading network of travel centers with a strong commitment to its people-first culture and community involvement.

Requirements

Legally authorized to work in the United States without employer sponsorship
High school diploma or equivalent required
Valid state driver’s license and positive driving record required
Minimum 3 years of recent commercial HVAC service experience required
EPA Universal 608 certification required
Minimum 3 years of recent experience repairing commercial cooking or refrigeration equipment required
Basic knowledge and ability to repair commercial plumbing and electrical systems
Basic understanding of OSHA guidelines (OSHA 10 training provided)
Strong analytical, problem-solving, and communication skills
Ability to work independently with minimal supervision
Intermediate mathematical ability
Ability to read and interpret site drawings
Strong attention to detail and customer service skills
Ability to work in congested areas during business hours
Ability to collaborate effectively with internal departments

Nice To Haves

Military encouraged to apply

Responsibilities

Respond to service requests; troubleshoot, diagnose, and repair equipment in accordance with warranty requirements and industry standards
Communicate repair status with the service technician supervisor and store management
Complete same-day work order notes and submit them to your supervisor; ensure proper charge allocations
Monitor and maintain adequate stock levels
Maintain service vehicle, tools, and uniforms to company standards
Diagnose and repair fuel dispensers, replace fuel filters, and work on fuel security systems (training provided)
Inspect facility interiors and exteriors for safety and maintenance issues
Perform preventive maintenance on equipment, including but not limited to: rooftop HVAC units, split systems, ice machines, standalone refrigeration, fryers, and other food service equipment
Ensure all repairs and work activities comply with OSHA and Pilot Company regulations
Model company values and support exceptional guest and team member experiences
Follow all rules, policies, procedures, and safety standards established by Pilot Company