Commercial Service Tech II

Everon Jobs•San Diego, CA

2d•Onsite

About The Position

Everon is seeking a Commercial Service Tech II to perform routine and emergency service calls. This role involves troubleshooting, replacing, and repairing malfunctioning or inoperative equipment. The technician will also be responsible for providing customer support, instructing customers on system operation, performing system testing, and maintaining truck stock. Organization and efficient execution of tasks are key, along with timely documentation of services and hours worked. A strong work ethic and attention to detail are essential, as is the ability to complete other assigned projects.

Requirements

Minimum of High School Diploma/Vocational Training.
Minimum of three (3) or more years of experience.
Mastery knowledge of trouble shooting commercial intrusion systems, fire systems, CCTV, intercom and access control systems.
Working knowledge to full understanding of local/national codes.
Mastery knowledge of test equipment, such as multimeters, battery analyzers and decibel meters.
Valid driver’s license and ability to clear a drug screening.
Ability to read and interpret blueprint, schematics, diagrams, policies, procedures, etc. as presented in English.
Must obtain and retain any specific product certifications and/or licenses that are required by national, state and local codes.
Requires 50% to 75% proficiency in Everon Commercial’s Tier 1 product offerings.
Must have a strong work ethic.
Must be detail-oriented.

Responsibilities

Performs routine and emergency service calls.
Troubleshoots, replaces, and/or repairs malfunctioning or inoperative equipment.
Must have an ability to proctor, coach, and teach others.
Provides reliable, high quality customer support.
Provides customer instruction on system operation and functionality.
Performs system testing and signal verification.
Maintains the necessary truck stock/inventory (equipment and tools).
Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
Ensures the progress and completion of assigned tasks.
Provides documentation of service and hours worked.
Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
Must complete other projects, as assigned.