Commercial Service Account Manager

InPwr•Monterey Park, CA

2d•Hybrid

About The Position

InPwr, Inc. is looking for a Commercial Service Account Manager to join our dynamic team! We are an award-winning electrical design-build firm headquartered in Indianapolis, IN, with offices in Denver, CO, Los Angeles, CA, Fort Myers, FL, Dallas, TX, and Charlotte, NC. Named a 2019, 2022, 2023, and 2024 Top Places to Work, we believe in building it better, focus on complex opportunities, and taking the electrical design to the next level, with licenses in over forty states and projects across the nation. We InPwr people through personal commitment, relentless dedication, and driving results together. Come Join our Team!

Requirements

High school diploma with additional 2 years technical training desired or Construction Management degree.
Minimum 1-2 years’ experience in a Senior technician role, prior field experience required.
Excellent technical knowledge of electrical systems and the NEC.
Electrical Estimating background.
Strong computer skills and experience in Microsoft Office products.
Ability to adjust to rapidly changing priorities and work under pressure.
Ability to manage and schedule multiple service technicians and projects.
Excellent verbal and written communication.
Outstanding interpersonal skills.
Ability to work in Monterey Park, CA, and able to generate new business in the area within 60 days of hire.

Responsibilities

Manages financials, ensures that jobs that require planning and layout receive it, identifies risks and hurdles of each work order and plans essential resources to minimize any financial slippage.
Manages Service technician gainshare payout.
Oversee van stock setup, organization and supervising the procurement and tracking of materials.
Recognizes problems early and informs the necessary stakeholders to protect InPwr's installation quality and financial interests.
Schedules and performs post mortem with appropriate team members on all jobs that are +5-10% above or below the expected margin to ensure mistakes are not reoccurring and best practices are repeatable and celebrated.
Review work orders weekly for each tech and client to identify trends with installation and overall satisfaction.
Review and approve submittals with account manager before requesting client approval.
Ensures customer satisfaction and solicits customer feedback from all service customers and constant presence sites.
Communicates with customers and technicians to coordinate job scheduling and site compliance.
Ensures that project scheduling meets the time goals of the customer.
Assists with design/build activities when required by customers.
Provides accurate information to ensure proper project initialization and close-out take place.
Assures that all permits, licenses, and inspections filings are completed.
Schedules weekly activities of all assigned personnel.
Identifies material requirements of projects and works with PC to ensure timely delivery of material for jobs.
Assists personnel with on-site problems when necessary.
Prepares project status reports and/or schedules, if applicable.
Prices, submits to owner, and expedites all change order requests.
Assures timely completion of punch list items.
Assures timely submission of accurate as-built drawings, when applicable.
Responds in a timely manner to employee concerns.
Reviews and ensures that all reports and paperwork from the field is accurate prior to submitting to data entry.
Attends job meetings on projects when required.
Assists in general business development activities.