Commercial Service Account Manager – Peoria, Illinois

Carrier•Peoria, IL

7d•Onsite

About The Position

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is seeking a Commercial Service Account Manager. This role is responsible for pursuing opportunities for service agreements, quick turn projects, and large modernization projects to keep customers operating effectively. The ideal candidate excels at building relationships, providing outstanding customer service, and collaborating with cross-functional teams, while also being adept at assessing and understanding customer needs.

Requirements

High School Diploma/ GED
3+ Years of Commercial HVAC Experience
Must be able lift/carry 20 lbs, climb ladders/stairs, and be comfortable working on roofs/platforms

Nice To Haves

Extremely comfortable operating in a technical environment utilizing Microsoft based computer software
Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills
Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers
Ability to sell directly to end user customer
Previous experience in selling service agreements
Demonstrates ability to introduce others to cross sell and upsell within their base of customers
Ability to work in a highly team-oriented and dynamic environment
Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages
Self-motivated and able to manage many simultaneous projects and responsibilities

Responsibilities

Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)
Create and maintain Sales Territory and Account plans where necessary
Present at customer seminars to develop new and existing customer relationships and opportunities
Promote Carrier value proposition linking customer objectives to Carrier solutions
Utilize CRM to manage customer interactions, activities, and opportunity pipeline
Attract new customers as well as build share value with existing customers
Seek out and access new service agreement opportunities both with existing customers and new prospect customers
Seek out or respond to repair opportunities
Establish and build credibility with knowledge of Carrier products/solutions
Develop and sustain customer relationships
Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs
Detect the Customer’s buying stage and adjust selling accordingly
Prioritize on best opportunities
Respond to customer requirements in a timely manner
Gain the booking/order in a timely manner
Achieve sales metrics and Annual Targets
Negotiate service agreement renewals when required