Commercial Service Account Manager - Chattanooga
About The Position
Carrier Global Corporation is a global provider of intelligent climate and energy solutions. The Commercial Service Account Manager will grow Carrier Commercial Service by identifying, developing, and advancing opportunities across service agreements, repairs, modernizations, controls, digital solutions, rentals, and other lifecycle-based offerings. The role calls for a customer-focused sales professional with knowledge of commercial HVAC equipment and systems who can connect technical needs to measurable business outcomes. The Account Manager builds trusted-advisor relationships with customers and helps them improve building-asset performance, reliability, sustainability, and lifecycle value. Carrier solutions are connected to customer outcomes such as capital renewal planning, lower operating expenses, improved equipment uptime, and reduced operational risk. The role is predominantly field-based with customers in Greater Chattanooga. The successful candidate will develop territory and account plans, manage sales activities and pipeline through CRM, create tailored proposals, close bookings, and negotiate service agreement renewals. Carrier offers sales training, lead-generation support, a vehicle program, local-team support backed by a global OEM, and career development opportunities.
Requirements
- High school diploma or GED.
- At least 2 years of experience in commercial HVAC sales, commercial HVAC service contracting, technical sales, sales engineering, or account management in HVAC, building systems, mechanical services, controls, or energy services.
- Ability to lift or carry 20 pounds, climb ladders and stairs, and work safely around rooftops, mechanical rooms, and elevated platforms as required.
- Valid driver’s license and ability to meet company driving requirements, where applicable.
- Effective presentation and communication skills.
- Ability to develop and sustain customer relationships, prioritize opportunities, respond to customer requirements, negotiate renewals, and consistently work toward sales metrics and annual targets.
Nice To Haves
- Bachelor’s degree in Business, Engineering, Construction Management, Facilities Management, or a related field.
- Demonstrated success selling directly to end-user customers in commercial HVAC, mechanical services, controls, building technologies, facilities, energy services, or related technical environments.
- Experience selling service agreements, planned maintenance, repairs, modernization projects, controls, digital offerings, or lifecycle solutions tied to operational and financial outcomes.
- Ability to build trusted-advisor relationships by understanding customers’ business objectives, facility priorities, asset conditions, budget drivers, and risk factors.
Responsibilities
- Grow Carrier Commercial Service by identifying, developing, and advancing opportunities across service agreements, repairs, modernizations, controls, digital solutions, rentals, and other lifecycle-based offerings.
- Develop territory plans and expand relationships with new and existing clients.
- Create and maintain sales territory and account plans where necessary.
- Present at customer seminars to develop relationships and opportunities.
- Promote Carrier’s value proposition by linking customer objectives to Carrier solutions.
- Manage customer interactions, sales activities, and opportunity pipeline in the CRM; prioritize high-impact opportunities and work toward annual targets.
- Attract new customers and grow share with existing customers.
- Identify service agreement opportunities with existing customers and new prospects, and identify or respond to repair opportunities.
- Build credibility through knowledge of Carrier products and solutions and sustain strong customer relationships.
- Explain how Carrier offerings meet customer needs and adjust the sales approach to the customer’s buying stage.
- Respond to customer requirements and secure bookings or orders in a timely manner.
- Negotiate service agreement renewals when required.
- Sell Carrier HVAC Service products and solutions, including service agreements, repairs, and modernizations.
Benefits
- Medical, dental, and vision coverage.
- Wellness incentives.
- Retirement benefits.
- Paid vacation, sick days, personal leave, and holidays.
- Birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, and military leave.
- Purchased vacation.
- Short-term and long-term disability.
- Life insurance and accidental death and dismemberment coverage.
- Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
- Tuition assistance.
- Short-term cash incentives may be available subject to plan requirements.
- Lucrative commission plan with unlimited potential.
- Company car program with a monthly stipend and mileage reimbursement or a company vehicle.
- Technical sales training and lead-generation programs.
- Career development paths into leadership or other business areas.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
