Commercial Sales Support Specialist I
About The Position
The Commercial Sales Support Specialist I is an entry level position that will support the fulfillment of the commercial business ranging from small orders to more complex contracts and projects. This role is responsible for decisions that impact resources, scheduling, contractual commitments, and customer satisfaction. They are the key link between customers and SIG SAUER. This position coordinates internally and externally to manage and support sales support functions while keeping our clients satisfied and engaged with our products and services. This position will collaborate with Finance, Sales and external parties such as dealers and distributors.
Requirements
- High School diploma or equivalent required
- Typically requires 0-2 years of work experience.
- Excellent organizational and interpersonal skills.
- An ability to adapt to changing priorities and responsibilities working in a dynamic and fast paced business environment.
- Intermediate knowledge of Microsoft Word, Excel, and PowerPoint.
- Basic working knowledge of ERP customer service support software, Oracle preferred, or other CRM.
- Demonstrated ability to effectively prioritize multiple projects to manage on-time results and delivery.
- Self-motivated and customer focused.
- Highly adaptable professional with the ability to work well within a team environment.
- Must be able to clearly, concisely, and accurately convey ideas and information to others, both verbally and in written form.
- Ability to identify and analyze complex problems, and communicate findings and solutions clearly to key stakeholders.
Nice To Haves
- Bachelor’s degree preferred or equivalent combination of education and experience in sales, order entry, or customer service.
- Firearms and sport optics knowledge or demonstrated aptitude is highly desired.
- Oracle (as preferred ERP customer service support software)
Responsibilities
- Build a working knowledge of sales, order entry, customer service, and account management.
- Manage sales order execution from order entry to delivery, under supervision.
- Responsible for order entry and order management relating to monitoring customers’ request dates and scheduled ship dates as well as holds on orders preventing shipments.
- Respond to incoming calls and e-mails for new orders, warranty claims, pricing issues, and general inquiries for all product lines.
- Interface with internal and external customers.
- Identify and analyze complex problems and communicate findings and solutions clearly to key stakeholders.
- Support field sales on a variety of tasks related to the sale and/or development of business.
- Review agreements, identify requirements, delegate to the appropriate business unit leads, and track deliverables.
- Collaborate with different team leaders in Sales, Customer Service, and Finance as partners to meet requirements of customers.
- Utilize several different programs to manage and book orders, research technical requirements and questions, process orders, and analyze sales and production data.
- Communicate order and account statuses to account managers and customers.
- Physically inspect orders as necessary with a strong attention to detail.
- Facilitate and participate in customer visits or events.
- Engage in Continuous Improvement projects and tasks.
- Participate in and sustain 5S Standards.
- Must follow all required Safety and ISO procedures.
- Miscellaneous duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
