Commercial Sales Manager

Autozone•Grand Rapids, MI

About The Position

The Commercial Sales Manager at AutoZone drives business-to-business growth across the professional customer base by building customer relationships, leading a high-performing team, and delivering quality parts, reliable service, and dedicated support to commercial accounts. The role combines automotive parts knowledge and sales expertise with collaborative leadership, communication, and performance-metric management to support consistent, profitable growth. The manager serves as the primary contact for commercial customers and oversees sales performance, team development, delivery operations, commercial account administration, safety, and vehicle maintenance.

Requirements

  • Basic automotive parts knowledge.
  • Leadership skills, including strong communication, decision-making, and selling abilities.
  • Physical capability to lift, load, and deliver merchandise.
  • Flexibility to work evenings, weekends, and holidays as required.

Nice To Haves

  • Strong people skills and effective communication in both Spanish and English.

Responsibilities

  • Drive commercial sales growth, maintain account relationships, and meet performance targets through face-to-face and phone communication.
  • Serve as the primary contact for commercial customers, providing proactive engagement and clear communication.
  • Train and develop drivers, commercial specialists, and team members, and foster a collaborative, results-driven culture.
  • Plan efficient delivery routes, manage drivers, ensure timely product distribution, and maintain accurate documentation.
  • Provide research-based recommendations and expert automotive advice to meet customer needs.
  • Oversee billing, records, returns, and reconciliation for commercial accounts, ensuring accuracy.
  • Maintain a safe work environment, enforce PPE use, and follow fleet safety protocols.
  • Ensure delivery vehicles are properly maintained and promptly report issues.
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