Commercial Roofing Service Manager

TeamCraft Roofing•Greenville, SC

7d•Onsite

About The Position

TeamCraft Roofing is an independent family-owned and operated business, incorporated in 1996. Since then, we have expanded to 28+ locations in 13 states across the South, Mid-Atlantic, Northeast, and Midwest regions. As a growing company, our goal is to hire, retain, and reward exceptional employees – and promote from within. In addition to great pay and bonuses, we offer one of the best benefits packages in the industry. We are a safety-first company that supports commercial re-roofing, roof repairs, and emergency leak response to all types of customers, including retail, complex industrial, educational, and governmental. Our four core values are Safety, Honesty, Teamwork, and Quality – and we expect our employees to uphold these values. For all new hires, we run background checks, drug tests, and MVR’s before extending an offer. Pay: $80k - $120k, based on experience and demonstrated skills Summary: Responsible for providing leadership and developing the career of our field employees and the promotion of our core values: honesty, safety, quality, and teamwork. The Service Manager leads the local branch operation, is responsible for selling work, strives to grow operations, and maintains a positive customer base and experience. The Service Manager is also responsible for general construction management duties — estimation, project management of service jobs, scheduling, paperwork, and communication — and manages every one of their jobs from receipt of the purchase order through final completion and billing. Teamcraft Service Managers should strive to adhere to all OSHA and Teamcraft Safety Demands and Expectations. Teamcraft Service Managers need to provide to their employees all of the necessary safety items and direction to complete their daily tasks safely and responsibly. Mission and Key Performance Targets: Lead the local operation with a target minimum of 10 roof techs Maintain a disciplined approach to safety: Specifically address a safety plan on all jobsites in advance of job start Incorporate a safety inspection whenever conducting jobsite visits Meet financial metrics — target a minimum 20% net income Meet quality control (QC) standards as set by the Company Establish career paths with all branch employees, to be reviewed quarterly Refrain from any side work unless specifically approved in advance by the Service Director Maintain a legal, drug-free workplace

Requirements

High School Diploma or GED plus five years in a commercial roofing environment.
Considerable knowledge of various commercial roofing systems, materials, and installation methods.
Good knowledge of state and local building codes including Uniform Building Code, and electrical and plumbing codes.
Some knowledge of construction site development; commercial construction, demolition, and remodel procedures.
Experience determining roof types and estimating materials, hours, and replacement costs for commercial roofing projects
Experience determining roof types and estimating materials, hours, and replacement costs for commercial roofing projects
Experience directing large-scale commercial roofing projects and interpreting roofing plans, specifications and standards
Experience determining roofing product acceptability and developing warranties
Experience developing and monitoring construction and contract documents
Valid driver's license.
Ability to read, analyze, and interpret, in English- safety rules, operating and maintenance instructions, and procedure manuals- and to write routine reports and correspondence
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and to compute rate and ratio.
Strong communication skills; must be comfortable fielding questions daily from clients, employees, and company leadership
Working knowledge of how roofing systems function and go together
Strong organizational skills, including an effective personal filing/storage system
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions in mathematical or diagram form and deal with abstract and/or concrete variables.
Knowledge of and ability to follow safety practices and procedures used in working on ladders and roofs.

Nice To Haves

Interactive web-based training.
Various training opportunities to advance your career.
Open access to estimating department.
The full-time safety department will help monitor safety and provide necessary training.

Responsibilities

Comply with all Company Roofing Safety Policies
Evaluating multiple types of both low slope and steep slope roofing
Diagnosing problems on roofs and providing solutions to the problems
Manage customer relations and build/maintain a positive customer base
Build a customer base and actively sell work
Hire and train employees; conduct employee evaluations
Reading drawings and specifications
Estimating work
Perform job cost analysis
Work outdoors in all types of weather
Climb stairways and ladders; work on potentially unsafe or hazardous roofs and structures
Work with hazardous materials including solvents, bottled gas, asphalt products and pitch
Maintain dispatch board in the Company’s field management system (e.g., Centerpoint/FCS) and ensure work orders are closed within 30 days of dispatch
Comply with all weekly reporting requirements
Approximately 60% statewide travel is required
Weekly Meetings with Your Team
Scrub timesheets and submit via email
Conduct Toolbox Talks and submit via email
Review information daily/weekly with your crew
Field Management System: Review and correct work orders (add photos, materials, written descriptions)
Complete Daily Reports for all 500-series jobs
Complete inspections, both from phone and laptop
Set up properties/outlines (excluding billing notes)
Estimates/Proposals: Compose a through Scope of Work for estimating
Complete accurate estimates
Prepare a written Proposal/Master Service Agreement (MSA)
Complete Change Orders with an update Scope of Work and Estimate/Proposal
Email & Communication: Construct clear, professional emails with appropriate attachments
Remain vigilant and responsive to all emails, texts, and calls- timely response is required
Job Management (Start to Finish): Set up jobs immediately upon receipt of a Purchase Order
Build a complete job schedule
Order materials
Confirm labor assignments
Arrange accommodations and equipment for jobs as needed
Track job progress via Manning Reports-in-progress billing (in Acumatica)
Weekly Deliverables: Timekeeping completed each morning by 10:00AM EST
Toolbox Talks submitted each week
Red/Green Report, or Wednesday Job Calls Report, submitted Wednesday mornings
Weekend On-Call/ Weekly Activities Link submitted by 9:00AM EST every Friday
Attend the weekly Jobs conference call on Wednesday afternoon at 2:30PM EST, prepared to discuss job status, timing, and invoicing
Material Transfer Orders (MTO’s): Complete, deliver and maintain accurate Material Transfer Orders
PIN Notices & Warranty Documents: Complete Pre-Installation Notices (PINs) for all warranty jobs
Maintain working knowledge of the types of warranties proposed to clients
Company Credit Cards & Reporting: Maintain and organize company credit card receipts
Complete monthly bank/credit card reports for your office before the 10th of each month
Vehicle & Site Inspections: Complete company vehicle inspections on every service vehicle before the 10th of each month
Visit jobsites weekly to evaluate safety, quality and efficiency
Hiring & Office Growth: Interview and hire new roofers; complete new hire orientations
Meet with local clients and vendors to grow the office
Complete take-offs to generate additional work
Listen to and engage customers; identify their needs and propose solutions
Develop job site plans covering safety, loading/unloading the roof, dumpster placement, etc.
Manage a call center, manage a crew of individuals that consist of roofers, foreman and helpers/laborers, as well as any duties associated with maintaining business to the company standards.